Customer Service Call Centre
Resume:
CONTACT THABISA NDLOVU
**********@*****.***
Zone 4 no 19 Langa, Cape Town
2008
2009
Sep 2014 - Jul 2020
Jun 2009 - Nov 2009
Dec 2009 - Jan 2011
Langa High School
Senior Certificate
Grade 12
College of Cape Town
General Travel and Tourism NQF Level 5
National Certificate Level 5
Club Travel Corporate
Intermediate Travel Consultant
-Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation.
-Offer support to clients with on our website
-Assist clients with general queries- on email and telephonically
-Problem solving
-On standby for afterhours support
-Travel with Lia Product Feedback (As I am exposed to the Travel with Lia system on a daily basis, it is important that my feedback on problems with the product be noticed and sent through for the development team to address).
-Loading new travelers/client details on the Travel with Lia system
-Loading new vendors (hotels, guesthouses, lodges etc on the system)
-Arranging client needs for flight, accommodation, car hire and for shuttle services.
Reason for leaving: Retrenchment
Cape Town Tourism-Guga S'tgebe
Admin Assistant
-Assisting tourists with queries and assigning tour guides to tourists.
- Provide brochures to tourists with tourist attractions and local guesthouses Reason for leaving : I finished my inservice training. G326 Outsourcing Call Centre
Call Centre Agent
-Sell short term and long term insurance
-Follow ups
-Update client information on our database
Reason for leaving : Finished my learnership.
EDUCATION
EXPERIENCE
Mar 2012 - Aug 2014 WNS Global Services - Kulula. Com Customer Service Travel Agent
-Making flight bookings
-Flight exchanges and cancellations
-Assisting clients with general queries
-Requesting for special requests for passengers
-Email correspondence with clients
-Call transfers
-Online flight check ins
Reason for leaving : Looking for better career prospects
,Telephone skills, Problem Solving, Computer skills, Communication, Organizing, Administration skills, Decision making
Best Call Customer Service agent of the year 2014
Payment Process
Ticketing & Fares within Africa
Galileo
First Aid
Billing & Settlement plan
Contact Centre Support Level 2
Computer Literacy
Sabre
Amadeus
Fazlin Lakay - "Club Travel Corporate "
Manager
******@***.**.**
Sinazo Tempi - "Cape Town Tourism-Guga Sthebe"
Snr Administration Officer
Beverly Adonis - "G326 Outsourcing call centre"
Supervisor
Dawn Newman - "WNS Global Services-Kulula. Co"
Supervisor
SKILLS
ACHIEVEMENTS & AWARDS
CERTIFICATES
REFERENCE
Contact this candidate