Customer Service Delivery Driver

Denis ndatabaye

#**, ***** ** ****** *** *w* Edmonton, AB

PHONE: 587-***-**** **************@****.***

Work Experience

**** - ****

DHL (TORONTO)

Delivery Driver

•Operated tractor trailer on regional overnight route

•Reported delivery and customer service issues to management

•Kept track of mileage, fuel usage, and delivery information

•Loaded and unloaded the vehicle with customer packages

•Delivered packages to customers' doors and collected payments on delivery when required

•Obtained road clearance from highway authorities before long routes

•Interact effectively with customer service and operation teams

•On –time pick-up and delivery of customer shipment

•Proactively manage the customer perception and level of satisfaction with our service

•To alert the sales departments to potential customer opportunities and/or vulnerabilities

•ability to meet physical requirement of position including to lift up 50 Ibs on regular basis thoughout the day and puch and pull up to 300 Ibs assisted during delivery

•valid driver lincense class 5 with clean driving record and abstract when is needed

•drive a track along an establish route and service with an existing custumer base

2014- 2016

courier express

Delivery Driver

•Operate delivery vehicle in a safe and efficient manner

•Check Sprinter van's fluid levels and tire pressure and schedule necessary repairs

•Present customers with ticket information and upsell products

•Responsible for transporting customer freight and efficient manner

•Complete deliveries and pick-ups in both urban and rural locations as assigned

•Ability to solve problems as they arise while on road

•Build positive relationships with both internal and external customers (dispatch, colleagues, managers)

•Working in safe manner at all time

•Maintain punctual attendance

•Shunt duties as assigned

•Comply with all corporate policies and procedures

•Perform daily pre-trip and post – trip vehicle inspections

Education:

High School

Additional Skills & Interest

•Great physical stamina and ability to lift up to 70 pounds

•language: English

•Excellent hand-eye coordination

•Familiar with GPS navigation system

Contact this candidate