Michael J Hazekamp

*-** ** ** **, Fair Lawn, NJ *7410 201-***-**** adjgll@r.postjobfree.com

Professional Profile

Experienced windows server administrator. I am a person who works well both independently and as a cooperative team member and able to adapt quickly. I am highly dedicated and reliable. Education

N ETWORK S ECURITY & N ETWORK T ECHNICIAN 2005 T HE CHUBB INSTITUTE E XPERIENCE

W INDOWS A DMINISTRATOR P ANALPINA / DSV 2010 TO N OVEMBER 2020

● Upgraded Citrix Presentation Server from 4.5 to 6.5 / As well as from 6.5 to 7.15

● 5+ years experience of effectively working from home

● 5+ years experience in a Follow the Sun support structure / Resolve level 3 support tickets in a timely fashion.

● Install, maintain and monitor Citrix servers (2008 / 2012 / 2016)

● Install, configure and upgrade VMWare ESX (5.5)

● Maintain documentation on the installation and configuration of corporate standard server based systems.

● Monitor and Maintain VNX and VMAX storage

● Maintain IBM HS22 and HS23 servers

● Maintain network print servers

● Install, configure and support Canon Uniflow print solution

● Create documentation and train all Area IT members. PC S UPPORT SPECIALIST P ANALPINA 2007 TO 2010

● Responsible for ensuring proper day-to-day operation of all laptops, personal computers, thin clients, BYOD and peripherals. Resolve level 2 support tickets in a timely fashion.

● Formulation of standard corporate desktop image for laptops and PC’s.

● Evaluation and testing of new products.

H ELPDESK S UPPORT A NALYST P ANALPINA 2005 TO 2007

● Able to work independently through standard support processes.

● Answer, evaluate, and prioritize incoming telephone, e-mail, and in-person requests from users experiencing problems with hardware, software and networking. Resolve level 1 support tickets in a timely fashion.

Certifications and Classes

● CCA-V

● ITIL4 – IT Service Management

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