Mandy Mogannam

Accomplishments

Was promoted to my current role for a leadership position for a team of nearly 300

Graduated cum laude with a GPA of 3.53

Awarded Critical Language Scholarship with an acceptance rate of less than 10%

Was selected out of 100 individuals to do public relations for the University's Marketing Communications department

Work Experience

Accenture, Mountain View, CA - Quality Auditor

August 2019 - Present

Was promoted as quality assurance project-wide for 300 people.

Assess the quality of analysts on the project

Provide training and identify analysts needing individual attention

Calibrate on policy knowledge with client teams on a regular basis to ensure consistent, reliable performance

Appointed to oversee a team of 60 and manage biweekly trainings

BCForward, Mountain View, CA - Content Review Analyst

November 2017- August 2019

Review posts and classify according to policy

Was elevated to focus on more complex workflows

Appointed as one of the first individuals in a group of testers to pilot a new workflow

Identify trends and give insights on content

University of San Francisco, San Francisco, CA – Media Communications Intern

August 2016 - May 2017

Worked within USF’s office of Marketing and Communications

Built a 90-day plan to accelerate the onboarding of my new manager

Ran the interview process of hiring of future interns

Wrote press releases regarding news related to the University of San Francisco

Updated the university's Scoop.it and Twitter accounts, increasing Twitter followers by 20% within the semester

Wrote calendar listings informing the San Francisco community about events taking place at USF

Monitored exposure of USF within media outlets to promote the university

Utilized both TVEyes and Cision to identify media exposure

University of San Francisco, San Francisco, CA - University Ambassador

August 2014 - May 2017

Represent and promote the University by giving tours to prospective students and families

Provided students and parents with customer service through answering questions about the university

Aided admissions counselors by fielding calls and reviewing student data

Worked as an assistant in the office of undergraduate admissions by answering phone calls and entering student data

Assisted in planning and staffing admissions activities to admitted students

Actiance, Inc, Redwood City, CA -Sales & Marketing Intern

June 2016 - August 2016

Planned annual Sales Kickoff event for the company’s sales team

Identified evening activities for sales team

Helped create a more accurate Salesforce database that would encourage business from potential buyers

Entercom Communications, San Francisco, CA -Promotions Intern

September 2015 - December 2015

Engaged listeners by spreading awareness about radio stations

Interacted with consumers and event-goers by facilitating ticket giveaways and contests

Provided information and customer service to radio listeners and callers

Was the only intern chosen to participate and attend the largest annual marketing event for the stations

University of San Francisco, San Francisco, CA -GO Team Orientation Leader

August 2015

Lead 2,000 new students to the university through various educational and social events

Created an agenda of events to facilitate bonding activities with incoming freshman

Managed the move-in process of incoming freshman to residence halls

Avid Technology, Mountain View, CA - Business Operations Analyst Intern

June 2015 - August 2015

Responsible for analyzing inventory and other relevant data in Avid Technology’s Supply and Hardware Technology department

Conducted research tasks in order to gather data pertaining to industry, company, and business trends

University of San Francisco, San Francisco, CA - AskDons Contributing Blogger

March 2015-September 2016

Contributed to a weekly USF blog providing relevant information of my experience with USF and the city of San Francisco

Answered questions regarding experience at USF

Education

University of San Francisco, San Francisco, CA - B.A. in Media Studies

Fall 2013 - May 2017

American University of Paris, Paris, France

Spring 2016 (Semester Abroad)

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