To whom it may concern,

My name is Karina Quinones and I seeking a position where I am able to utilize my skills and knowledge to deliver the best customer experience.. My passion and drive to deliver the best customer service is why I would be a great addition to your team. I have worked in customer service for 8 years and have held many roles which has allowed me to grow as a leader and possess skills in administration, customer service, operations, asset protection, and recruitment. With these skills I am able to utilize them to teach and encourage my staff to be the best they can be by leading by example. While having great customer service skills, it is my interpersonal skills and personable qualities that will allow me to excel in this position. Creating a lasting rapport and a customer for life will be my main priority.

Thank you for your time. I have attached my resume for your review and look forward to hearing back from you.

Best,

Karina Quinones

1532 Stadium ave

Bronx, NY 10465

917-***-****

adjgk3@r.postjobfree.com

Karina Quinones

1532 Stadium Ave

Bronx, New York 10465

917-***-****

adjgk3@r.postjobfree.com

EXPERIENCE

SWATCH TSQ New York,Nov 2020-Present

Assistant Store Manager

● Increase profits through effective sales training and troubleshooting profit loss areas.

● Instruct staff on appropriately handling difficult and complicated sales

● Develop relationships with consumers to create a clientele

● Ensure inventory levels are accurate by implementing processes and procedures to adhere to standards. G-star RAW New York, NY Jan 2020-March 2020

Assistant Store Manager

● Protect store assets and merchandise by adhering to company policies and procedures

● Maximize profits by controlling labor costs and expenses

● Ensure store is adhering to current brand standards

● Understand and execute cash control procedures

● Demonstrate leadership by playing an active role on the selling floor while coaching and promoting teamwork.

● Understand and analyze KPI’s to better understand the business and create plans to increase profit Superdry Times Square Flagship New York,NY May 2017-Jan 2020 Assistant Manager

● Consistently educate myself & my associates with any new product knowledge.

● Reduced shrink from 1.2% to 0.3% through implementation of improved merchandising/inventory procedures and processes on the sales floor.

● Assist SM with compiling reports on a weekly basis to understand business and seek ideas to improve for the following week

● Assist in ensuring the selling floor is neat, clean, organized and reflects correct visual image at all times

● Recruit, hire and train talent

● Scheduling/Payroll

Victoria's Secret Flagship New York, NY

Operations/Staffing Supervisor Nov 2014-April 2017 Bra Specialist Jan 2012-Nov 2014

EDUCATION

High School Diploma

Associates in Occupational Studies-Massage Therapy SKILLS

• Fluent in Spanish, ability to read and write.

• Excellent interpersonal and organizational skills.

• Proficient in Microsoft Word/Powerpoint/Excel.

• Strong ability to multi-task in fast work environment.