Customer Service Representative
Resume:
ROYALE TABINAS TAPAR
*** ****** **., ****. ************, Quezon City 1121
**********@*****.***
Customer Service Orientation with over 10 years of experience in telephone customer service, customer care, including sales and technical support . Posseses a positive attitude. Aiming to use proven skills to effectively fill the role.
CAREER OBJECTIVE
-To join a company that has earned an excellent reputation among the clients and apply the best work practices. To join an interactive organization that offers me a constructive workplace for communicating and interacting with customers and people and to learn new technologies and implement them for the betterment of the business.
PROFESSIONAL EXPERIENCE
HONGKONG SHANGHAI BANK CORPORATION – HDPP
Operations Associate – October 2016 - Present
-Resolve customer concerns, complaints via phone.
-Use telephones to reach out to customers and verify account information.
-Greet customers warmly and ascertain problem or reason for calling.
-Process banking needs (Bill payments, Transactions Queries, Disputes, Account – Closing/Opening]
-Assist with online and mobile banking
CONCENTRIX (FORMERLY CONVERGIES)
Operations Associate – April 2016
- Processing Tax payment
- Remote Access – Tools Set up
SYKES
Customer Service / Tech Support – PANASONIC – 2008 - 2013
- Trouble shooting for Panasonic Telephone and answering machines
Customer Service – HOTEL.COM – 2013 - 2014
- Assisting customers with the planning and booking aspect of their vacation or stay.
Supporting customers on the phone, online or a combination of these.
Answer customers' questions, make hotel suggestions and book rooms.
Escalation – HOTEL.COM – 2014 – April 2016
-Process handling customer's complaint or issue on a management level
Establishing accurate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation, ensuring the consumer satisfaction throughout the escalation process.
EPACIFIC GLOBAL
Outbound Customer Service Representative – US CELLSTORE - 2005
-Selling Toners and cartridges
Outbound Customer Service Representative – EXTERNAL MIS - 2005
-Remote Access, download softwares
Team Manager - EXTERNAL MIS - 2006
Team Manager - US CELLSTORE (TELCOS) – 2007-2008
-Manages and leads the team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on teamperformance.
RAF/ AIRBORNE EXPRESS
Account Executive – 1999-2001
-Field works and help grow the companies by finding leads, closing sales, supporting existing clients, formulating sales strategies, and communicating product value to clients. Account Handlers, responsible for maintaining sales and high standard of service to customers from present and prospective accounts to achieve and exceed revenue goals.
EDUCATION
UNIVERSITY OF THE EAST – BSBA Major in Management - 1996
NEW ERA HIGH SCHOOL - 1989
TECHNICAL AND PERSONAL SKILLS
Good communication and organizational skills
Ability to prioritize tasks and communicate progress delays
General knowledge about office utilities, equipment, etc.
Professional working oriented and able to work under pressure
Has the keen ability to work in detail and according to deadlines
Proficiency in computer handling and web browsing
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