Jenee Bothe

**** ********* ***** ****

Rosharon, TX 77583

714-***-****

adjgiy@r.postjobfree.com

Objective

Dedicated and highly motivated individual with 15+ years of experience in customer service industry. Seeking a challenging new position to nurture my dedication to lifelong learning and align with my mission to provide the best experience for clients and customers.

Skills

Customer service oriented

Adaptable problem solving skilling

Strong interpersonal skills with effective communication in teamwork and leading others

Works well under pressure and is self-motivated to achieve goals

Effective time management with meeting deadlines

Proficient in Excel, Word and PowerPoint

Experience

November 2017 - Present

Lululemon, Sugar Land, TX - Key Leader, Store Inventory Lead

Training and development of employees in product knowledge and sales

Oversee all processing of new merchandise

Curated a new training structure for product handling implemented at all Houston stores

Cut supply spending by 30% in a cost effective ordering plan

Created a reward structure boosting employee morale and lowering turnover rate

March 2016 - February 2018

Lifetime Fitness, Sugar Land, TX - Member Services Manager

Maintaining all paperwork for changes members request with their membership

Responsible for hiring, training and educating all member services staff including front desk

Effectively communicating policies via phone and email

Maintaining Lifetime Fitness class schedule, events and marketing for members

November 2013 - September 2015

San Francisco Bay Club, San Francisco, CA - Assistant Regional Manager

Merchandising and maintaining appearance of all regional sales floors

Tracking and executing employee scheduling and payroll

Educating regional shop staff on product knowledge, sales, customer service and marketing

Education

CSU East Bay, Hayward, CA - B.A. Hospitality Management & Tourism 2012-2014

Orange Coast Community College, Costa Mesa, CA - Associates in Arts 2008-2011