David T. Liles

**** ****** ***** ** ****, CA ****2

adjgij@r.postjobfree.com 619-***-**** https://www.davidthomasliles.com

Senior Staff Technical Writer

Translate Engineering Jargon into Customer-Friendly Documentation

Careful and thorough researcher, writer, editor, and desktop publisher with demonstrated ability to interview subject matter experts to obtain missing information, or better understand complex topics. Curious, self-directed professional, ready to tackle variety of assignments and solve complex problems using common sense, innovation, and diligence. Quickly learn new technologies and adept at cultivating great relationships with engineers, peers, and managers at all organization levels. Encourage and motivate others to achieve optimal results.

Expertise:

Adobe FrameMaker Adobe Photoshop Adobe InDesign

Microsoft Office Applications Microsoft Visio Atlassian Jira and Confluence

Experience

CORELOGIC CREDCO LLC, San Diego, CA 2018 - 2019

Technical Writer

Developed new processes and procedures for the Credit Services division, including work instructions, reference documents, and standard operating procedures. Performed document mapping and restructuring.

Worked extensively in Structured FrameMaker, applying proper elements and attributes to help standardize the documentation.

Supported dynamic business-related and software-related changes.

Conducted subject matter expert (SME) interviews to obtain new and updated procedures.

QUALCOMM, INC., San Diego, CA 2004 – 2018

Senior Staff Technical Writer

Developed original content for core Customer Engineering Hardware documentation based on internal documents and spreadsheets. Used multiple applications and methods to produce output primarily in PDF. Worked with tight deadlines and multiple changes per document. Managed documents in internal database.

Identified and flagged content-related errors in documentation for engineering review or resolution, improving documentation quality and helping to avoid customer issues requiring engineering intervention.

Collaborated with team members on individual documents, document sets, and internal processes and procedures, ensuring high level of consistency and quality in documentation.

Worked in Adobe FrameMaker, including use of variables and conditional text, allowing for maximum reuse of content and saving engineering review time.

Worked on pilot project for DITA-based content management system (CMS), demonstrating value of content reuse for management and assisting in working knowledge of DITA and CMS.

Maintained 2 mission-critical templates for core documents, reorganized or rewrote content, and held meetings to discuss changes with engineering, standardizing and guiding development of content for new chipsets, improving documentation consistency across chipsets, and bolstering Qualcomm brand.

Developed and maintained internal documents for multiple processes and procedures, increasing documentation efficiency and consistency across products and helping to train new colleagues.

David T. Liles adjgij@r.postjobfree.com Page Two

PARADIGM, San Diego, CA 1999 – 2004

Technical Writing Consultant

Worked with multiple clients to produce high-quality documentation within project budget and scope. Learned multiple new technologies and applied newfound knowledge to consolidate, restructure, and simplify content so that it was timely and user friendly. Worked with multiple levels of each organization to effectively research topics and resolve ongoing issues.

Qualcomm, Incorporated: Wrote phone user guide and administrator guide using test phones and user interface specification as sources, working under strict protocols on budget and engineering review time. Delivered all documentation on time and under budget. Success of this project helped obtain a permanent position at Qualcomm.

Qualcomm, Incorporated: Supported documentation for internal database, which involved extensive user-interface testing. This database allowed managers to make better-informed decisions.

Aurora Biosciences: Wrote documentation for high-throughput screening systems, focusing on informatics (statistical analysis software) and scripting, transforming internal specifications into user-friendly documentation, and improving market value.

Qualcomm, Incorporated: Organized and wrote documentation for fault management volume of operations and maintenance manual. Coordinated with engineering, editing, desktop publishing, and creative services, ensuring accuracy and stylistic consistency and producing highquality documents while meeting tight deadlines.

CARDIFF SOFTWARE, San Marcos, CA

Technical Writer

Produced high-quality, award-winning documentation in dynamic environment. Interfaced with marketing, engineering, technical support, and quality assurance to deliver comprehensive, accurate, and timely user manuals that helped customers implement preferred TELEform application. Reported bugs and provided feedback to enhance software.

Education

Bachelor of Arts (BA), University of California at Berkeley, Berkeley, CA. Phi Beta Kappa Honors Recipient.

Professional Development

Information Modeling for Topic-Based Authoring, COMTech

Minimalism, Creating Manuals People Can Use, COMTech

Mastering Policies, Procedures and Documentation, Information Mapping

Introduction to XML, Webucator

Effective Technical Presentations, Auxilium

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