Sales Assistant

Brianna Carter

** *. ***** *****, *******, IL ***28

773-***-**** *******.**********@*****.***

WORK EXPERIENCE

Hilton Chicago O’Hare Chicago, IL March 2020 – Present

Catering Sales Manager

● Coordinated with the appropriate internal team members to resolve any client issues to ensure client

satisfaction

● Maintained an up-to-date knowledge of hotel procedures and amenities in order to upsell and achieve sales

goals

● Maintained all client contracts, completed and prepared the appropriate paperwork for all event orders

Event Assistant November 2019- March 2020

● Trained and coached incoming staff members on hotel processes and appropriate functions of the role

● Coordinated with clients to accurately submit all rooming lists for incoming groups to ensure a smooth

check-in process, all attendees have the appropriate rates, and amenities

● Provided special amenities for VIP clientele per client request

● Prepared all status and end of day reports to ensure all internal team member alignment

Washington Hilton Hotel Washington, D.C. March 2019 – October 2019

Event/Catering/Sales Assistant

● Frequently worked through high pressure situations to meet sensitive deadlines while maintaining a

professional decorum

● Assisted with the development and execution of 50-75 events

● Utilized Microsoft Office Suite and Delphi on a daily basis to assist the Event Managers in providing

proficient and timely service

The Darcy Hotel Washington, D.C. September 2018 – March 2019

Sales Coordinator

● Provided administrative and clerical support to the Directors and Managers including but not limited to

responding to customer inquiries, tending to VIP clientele, and inventory management

● Managed RFPs in the Delphi system to help manage all incoming projects requested in a timely and efficient

manor

● Enhanced guest experiences by assisting with scheduling amenities for VIP clientele

● Coordinated with finance to ensure on-time payment for all events

Front Desk Agent/Part-time Night Auditor October 2017 – September 2018

● Demonstrated an extensive knowledge of the hotel amenities/processes to deliver exceptional guest

experiences and handle guest complaints

● Utilized OnQ to efficiently manage the check-in/check-out process for all guests

● Managed the night shift audit process for all cashier postings

PSAV (Gaylord National Resort & Convention Center) Washington, D.C. August 2016 – October 2017

Sales Coordinator

● Planned company events to help boost company morale (Annual company picnic, All hands Sales Meeting,

Product rollout etc.)

● Assisted Director with building quotes, managing inventory and delivering accuracy

● Utilized the PMS billing systems to manage client charges on their master accounts

EDUCATION

Howard University: Washington, DC Graduated: May 2016

Major: Business Administration – Management

Concentration: Hospitality

● Howard Homecoming Volunteer 2013-2014

● Co-planner for Resfest 2011-2012

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