Social Media Manager

Torya McGee

202-***-**** (c) *******@*******.***

PROFESSIONAL PROFILE

Highly organized in the details involved in planning large and small meetings. Exceptional skills in organizational, administrative and client services. Able to make use of my liaison capabilities coupled with my outstanding leadership and interpersonal abilities.

Skilled in: QuickBooks, Cvent, Survey Monkey, netFORUM, Regonline, Salesforce, Constant Contact, Microsoft Office Suite, EventRebels, eTouches (basic HTML/CSS knowledge), BadgePro, Social Tables, WebEx, WordPress, Microsoft Dynamics CRM

PROFESSIONAL EXPERIENCE

4Staff, LLC (Washington, DC)

Government Meeting Planner February 2020 – Present

Provides full-cycle management of client meetings of various sizes and complexity for DOJ National Institutes of Justice – Office of Justice Programs.

Conduct market research on conference venues, costs, audio visual capabilities, etc.

Negotiates hotel and vendor contracts; develops and manages overall conference budget relative to event costs to ensure meetings are completed within budget parameters.

Manages financial review and reconciliation; develops, maintains, and shares team management plan for pre-onsite and post-planning activities.

Identify and document possible cost reductions.

Interfaces with client and project team members to produce quality materials and complete timely project/conference-related deliverables within client requirements.

Develops multiple operating budgets for meeting projects and meeting preparation.

Manages the development and maintenance of event registration databases and solicits appropriate vendor quotes to determine selection based on cost analysis and manages vendor agreement(s).

Convey NIJ’s conference policies and procedures and follow OJP’s guidance for all conference, workshops, and reviews.

Draft conference approval process forms, and conference estimates.

Data entry in the Consultant Information System (CIS)

Develop process, tools, and system to manage conference records.

Ensure conference files and records are current and well organized.

Ensure records are disposed of in accordance with established polices and guidelines

Prepares and submits vendor invoices for approval in a timely manner; reviews and reconciles client invoices.

Conduct and provide ad hoc reporting and analysis.

Manages Meeting Assistant in the day-to-day performance of their job.

Interel, US (Washington, DC)

Registration Manager February 2019 – October 2019

Direct, plan, and manage registration services for client conferences to include, preparing specifications for online registration website, managing the build out of registration websites, and producing client reports in multiple databases.

Demonstrates strong customer service in developing and maintaining client relationships to diagnose and resolve all registration issues, handle problems and answer inquiries.

Oversee and perform the full event registration customer support to clients which may include: processing all incoming registration applications, generating required reports (quality check), producing confirmation/receipts to all participants, managing the preparation and printing of name badges and communicating changes or updates daily via email, fax, and telephone to clients.

Explore and make recommendations for new initiatives, and process enhancements.

Ensure that event time frames are maintained and verifies services are completed as scheduled.

Responsible for working with managers to fulfill client responsibilities and expectations.

Responsible for working efficiently with the Accounting Department to provide timely and accurate monthly reports.

Responsible for managing onsite registration, including training, and supervising temporary staff

Capital Association Management (Washington, DC)

Meeting Planner July 2018 – February 2019

Served as lead Meeting Planner for two annual meetings and related events

Managed sourcing venues appropriate for meetings and negotiated contracts per internal guidelines

Managed all aspects of hotel arrangements including rooming list, meeting space, food and beverage and audio/visual equipment

Managed on-site registration: distributed meeting materials, name badges and processed on-site registrations

Registered speakers, collected necessary information and materials from conference speakers (presentation materials, bios, photos, etc.)

Managed post event billing process, billed payment, and expense reports process with minimal supervision

Contracted and managed all meetings logistics for board meetings as requested by internal staff

Served as the lead sponsorship coordinator for the ACG’s and AABC’s Annual Meeting i.e., production of sponsorship brochures, interacted with sponsors, and management of sponsorship fulfillment

Assisted in the design of event brochures, printed and online ads, and other marketing materials

Built, managed, and maintained all registration meeting websites, calendar of events, social media accounts and event apps

Served as the lead point of contact for all member registration needs/questions

Maintained history for all meetings which included, attendance, room pickups and catering

Made travel arrangements for office personnel

Maintained up-to-date meetings reports

Brainstorm Creative Resources (Washington, DC)

PC Breakout Temp, November 2017 – March 2018

Co-owned the Policy Conference breakout grid

Input large amounts of data via AIPAC’s CSM Software (SalesForce)

Developed and cultivated strong working relationships with MCE colleagues, on-site facility staff and contractors to ensure smooth operations at all AIPAC events

Proposed and implemented new ideas to improve the event planning and execution process

Interacted with staff in preparing and executing tasks associated with conference, i.e., production schedules, proofing of materials, program information, etc.

Assisted in coordinating all aspects of breakouts for Policy Conference, i.e., logistics and monitoring Agenda Builder

Performed other duties as assigned

The Food and Drug Law Institute (Washington, DC)

Meeting Coordinator October 2016 – September 2017

Assisted in coordination of all conferences and meetings at FDLI

Assisted in sourcing venues appropriate for meetings and negotiate contracts per internal guidelines

Oversaw all aspects of hotel arrangements such as rooming list, meeting space, food and beverage, and audio/visual equipment

Managed on-site registration, distributed meeting materials, name badges, and processed on-site registrations

Maintained accurate conference information on CRM and FDLI’s Websites

Prepared and formatted copy for conference materials including brochures, advertisements, Website content, attendee communication and on-site materials, etc.

Managed monthly webinar set up and execution

Created meeting registration using CRM/Salesforce

Extensive written and oral communication with FDLI’s members

Applied for Continuing Legal Education credits for FDLI programs

Created and analyzed online evaluations and prepared post-event reports

Association of American Medical Colleges (Washington, DC)

Meeting Registrar November 2013-October 2016

Built 15-30 meetings annually using Cvent system for registration

Offered guidance on best practices based on the complexity and needs of the meeting

Generated and prepared weekly status reports, participant lists, survey reports, and other custom reports as requested

Communicated with colleagues and constituents regarding any questions and problems by telephone, email, and written communication

Edited and printed meeting name badges, final reports, and prepared registration supplies for shipment to meetings

Performed meeting close out activities to, i.e., financial reconciliation, income reports, and drafted meeting history reports

Processed cancellations no shows, refunds, and journal entry vouchers

Processed check payments

Monitored trial balances for accuracy and resolved discrepancies in conjunction with accounting department

Traveled to meetings to manage on-site registration: processed on-site registrants, distributed name badges, and meeting materials

Responded to questions from constituents, monitored that all attendees and guests who participated in the meetings and various activities were registered and paid

Assisted meeting planner in various activities as requested

The Midtown Group (AAMC) (Washington, DC)

Meetings Registrar (temp) July 2013 – November 2013

Assisted in financial close out for AAMC meeting income

Worked with assigned team and provided weekly updates and reports

Processed and reconciled all registration related to income with accounting department records

Generated and prepared reports as requested in Cvent

Served as liaison to accounting department regarding registration related inquiries

Millennium Services 2000+ Inc. (Silver Spring, MD)

Conference Coordinator/Conference Assistant October 2009 –September 2012

Identified conference meeting site, including hotels, convention centers, government facilities

Assists Senior Conference Manager with budget development and tracking for each conference meeting

Coordinated travel and lodging requirements for conference participants

Served as hotel liaison, and managed all aspects of hotel arrangements

Managed, monitor, and created virtual meetings by providing technical support, reports, and webinar recordings on an as needed basis using WebEx

Created, maintained, and updated conference meeting registration database

Created advertisement for conference meeting

Created and processed forms for registration, reimbursement, honoraria, evaluations, invoices, and other forms as needed

Produced name badges and tables tents, and various conference meeting materials

Assisted with post conference meeting activities, and prepared comprehensive post conference reports

Assisted in preparing responses to Request for Proposals (RFPs) and other solicitations

Applied experience and expertise in conference management and planned for meetings of 10-1,500 attendees

Oversaw work of conference and administrative staff

Provided onsite support at conference meetings

EDUCATION

Bachelor of Arts Degree in Business Administration expected Spring 2021

Tennessee State University August 2001-June 2005

Business Information Systems

Strayer University October 2009-October 2010

Business Administration

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