Service Representative Customer
Resume:
DEBBIE KOVAR
Irving, TX 75038
******.*****@*****.***
SUMMARY
With over 15 years of experience in the customer service and travel industries, I have developed a passion for providing excellent customer experiences. My greatest strengths come from my ability to learn quickly and work efficiently to meet, if not exceed, goals. I enjoy working with a team and believe the best working environments are collaborative efforts. EDUCATION
EXPERIENCE
American Express Global Business Travel – Corporate Travel Consultant; Irving, TX -Remote/call center January 2019-October 2020
● Book domestic and international travel for American Express Canadian and US corporate travel accounts
● Complete service requests regarding hotel, car, and rail travel
● Provide advice on necessary travel documents and security requirements for international travel Sykes – Travel Customer Service Agent; Irving, TX September 2017-January 2019
● Use Sabre Travel Network to book domestic and international flight, car, rail, and hotel reservations
● Work with clients to exchange tickets, alter travel plans and troubleshoot a variety of travel and booking issues
● Answer questions and fulfill requests regarding travel regulations and documentation IT Sure – IT Recruiter; Irving, TX March 2017-September 2017
● Worked with IT companies to identify hiring needs and select qualified candidates for contract and permanent positions
● Identified qualified candidates for positions across the IT services industry using Dice, Indeed and Monster
● Performed initial screenings of potential candidates and presented recommendations to hiring managers BCD Travel – Travel Consultant; Irving, TX January 2016-March 2017
● Used the Sabre Red and Sabre Turbo tools to complete customer requests
● Booked domestic and international travel, car, and hotel reservations for Toyota employees
● Performed necessary customer follow-up in a timely manner YMCA Downtown Fort Worth –Customer Service Representative; Fort Worth, TX January 2015-January 2016
● Welcomed visitors and members to the facility
● Enrolled new members using corporate server
● Offered facility tours to potential members
● Managed multiple phone lines and answered questions regarding the YMCA and programs offered ContractEdge-Technical Support; Allen, TX March 2002-January 2015
● Answered phone lines when customers called with questions regarding our products or basic technical support
● Built customer service relationships with past and present customers by providing individualized service
● Achieved customer satisfaction with a friendly and helpful approach
● Advised management on product enhancements based on customer feedback MacArthur High School
High School Diploma
Irving, TX, USA
University of Texas at Arlington
Attended
Arlington, TX, USA
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