Quality Assurance Engineer

Experienced SaaS QA Engineer with *+ years of ***% remote work and education with a dedicated home office

PROFESSIONAL SUMMARY AND KEY SKILLS

Analytical, detailed, and innovative problem-solver who is quick to learn and adopt new technology. Able to work proactively and independently with development and product teams in fast-paced agile environments. Detailed documenter with a knack for simple routines that make big differences who can break big complex projects down for non-technical teammates. Prefers to interpret technical and business objectives and challenges, and knock priority problems o ff the to-do list, before going into more fun creative work.

Selenium WebDriver Test Cases Test Planning Automation BDD Agile SQL Command Line Git HTML/CSS/JS Python Postman JAWS NVDA Application Support API testing Technical Documentation Bug Documentation Cross Functional Collaboration Visual Studio Code Jira Asana Manual Testing UI Testing Integration Testing Scripting Document Management

WORK EXPERIENCE

PLANNED CAREER BREAK 01/2020 - Present

• An intentional pause to focus on full-time caregiving, and formalizing QA automation experience through credentialing programs; Excited and energized to return to work.

PlayPosit 100% Remote Work for 45 months Denver, CO

PlayPosit is an early stage, bootstrapped, edTech SaaS startup that makes online video interactive.

QA Engineer April 2017 – January 2020

• Collaborate with 5 developers, product owner and 3 customer service specialists across 4 time zones

• Actively participate in the sprint process, create testing criteria, investigate failures, and work with developers to fix bugs.

• Create QA system for Integration, White, Black, Smoke, Regression, Acceptance, Sanity, and System tests

• Organize team test sessions with non-technical team mates to increase internal product knowledge and cover edge test cases.

• Complete site wide accessibility testing with JAWS and NVDA

• 80% UI and Integration testing and 20% API testing across all major Learning Management Systems, Video Hosts, browsers, and devices.

Technical Support November 2018 – January 2020

• Email, chat, and call customers to provide functional troubleshooting, feature explanation, and best practice guidance through a knowledge base article, screen-recording, or a bug report for developers.

• Create SQL queries and refer to the console log to debug and understand customer behavior

• Took ownership of all non-enterprise clients and triaged all tickets for Product Manager

National Science Foundation grant, Project Manager September 2018 – January 2020

• Manage and train 3 Instructional Designers on Lexile assessments and the project storage system

• Triage 300+ interest requests from end users to participate in the Adaptive Content Curriculum project.

• Spearhead implementation of curriculum by creating a FAQ, knowledge base, and tutorials for teachers.

• Create custom JavaScript code to automatically reformat data to upload into MySQL database

National Science Foundation grant, Instructional Designer January 2017 – September 2018

• Create a Lexile assessment, and storage system for 100+ lessons, captions, and all related content.

• Create physical science content and curriculum for a National Science Foundation (NSF) grant with adaptive learning tech centered on Depth of Knowledge

• Interview subject matter experts on Depth of Knowledge, Lexile levels, and adaptive learning assessment

Outreach Director – Sales Prospecting April 2016 – December 2016

• Develop sales strategy, lead generation, and pipeline strategy for public and private partners. (45% K-12, 45% Higher ed. institutions, 10% Corporate outreach)

• Schedule 6-10 demos a week with decision makers, set up follow appointments, answer platform related questions, or connect prospects to closing manager

PLANNED CAREER BREAK August 2015 – April 2016

• Intentional pause to coordinate and manage international relocation and career shift from public government work to private tech startup work. Remote education in basic programming and the industry.

Fulbright (U.S. Department of State), South Korea Rural South Korea

Fulbright Grantee July 2013 – August 2015

• Create lesson plans and teach English to 450+ private high school students (’13 – ’14) and 360+ public middle school students (’14-’15) every week.

Fulbright Orientation Coordinator June 2014 – August 2014

• Spearhead communication between the 2014 Orientation Team, Camp Fulbright Staff, and new Fulbright grantees (3 distinct groups of people/departments).

• Pair 78 Fulbright grantees with 9 Camp Instructors to train new teachers. Processed 300+ evaluations.

TECHNICAL SKILLS

Remote Work Tools — Asana, Trello, Slack, Dropbox, Skype, Google Chat, Hangouts, Zoom, LastPass

QA - Console, Selenium, WebDriver, Postman, UI Testing, Integration Testing, JAWS, NVDA, Test Planning

Customer Support - Helpscout, Drift, Phone calls, Zendesk

Technical Writing - Client Relations, Requirements Gathering, Research, SMEs, Technical Documentation

Programming Languages - HTML, CSS, Javascript, SQL, Python, Command Line

EDUCATION AND CERTIFICATIONS

LinkedIn Online Program

Learning Selenium, Selenium Essential Training, Test Automation Foundation November 2020

Udemy Online Program

The Modern Python 3 Bootcamp Credential ID (UC-4d7a98fc-efb1-496f-9a87-4c08bdcb4c87) October 2020

Udemy Online Program

The Ultimate MySQL Bootcamp Credential ID (UC-5NK0MD9H) March 2019

Georgia Gwinnett College (GGC) Lawrenceville, GA

Political Science/International Studies (Magna Cum Laude - 3.80/4) May 2013

Beijing Language & Culture University (BLCU) Beijing, China

Chinese Language, Culture, & Politics February 2012 – June 2012

PORTFOLIO

Using Loom screen-recorder and the Console to create a bug report for a developer

A technical article created using Google Docs to use an edX LTI integration

A Syllabus created with Google Docs linked to content created for the NSF Grant program

Contact this candidate