Administrative officer

FAGBENJA FUNMILOLA ESTHER

Contact:

Phone: +234**********

Email: ************@*****.***

Skills

Organisation and Planning; Leadership; Adaptability; Sales Management; Communication and Negotiation skills Reporting; Human resources knowledge; Cash handling; Friendly; Team player; Customer service awareness; Relationship management; Project management; Staff training.

Software

Proficient in Microsoft Office Suite;

Knowledge of AutoCAD

Knowledge CorelDraw and SPSS.

Professional summary

Steadfast manager with 1 year plus managing multimillion –naira business operations. Successfully optimises frameworks and cultivates cohesive teams to meet and exceed business financial goal. Excellent reporting, record keeping and relationship building ability.

Result oriented individual with a demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and project management skills

Enthusiastic teacher and team leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Work history

2020-10 – current: Branch Manager; AKOT PRINTS AND DESIGN COMPANY, ILORIN, NIGERIA/ KWARA STATE.

Identifies and capitalised on community business opportunities with effective networking.

Produce sales and expenses reports outlining financial data to assist management with making strategic plans and operational decisions

Maintains confidentiality of bank records and client information to prevent mishandling of data and potential breaches

Enhances branch production rate by handling staff conflicts, evaluations and coaching employee on company protocol

Meet deadlines by proactively managing individual and team tasks and implementing strategic processes

Boost branch sales by developing and deepening customer loyalty through incentive programs

Uncovering and resolving strategic and tactical issues impacting sales management and business operations.

Gathering and reviewing customer feedback to improve operations.

2019 – 11-2020-10: Sales Manager; AKOT PRINTS AND DESIGN COMPANY, ILORIN, NIGERIA /KWARA STATE.

Created effective strategies to target new markets after researching and analysing competitor behaviour.

Monitors customer buying trends, market condition and competitor actions to adjust strategies and achieve sale goal

Coach employees in successful selling methods and encouraging cross selling to drive revenue.

Improve sales process to streamline customer acquisition and on Baoding strategies

Maintain relationship with customers and found new ones by identifying needs and offering appropriate services.

Resolved customer issues quickly to increase sales and meet quotas.

Supervised sales team of 30 people, stepping in to support employees and deliver smooth sales process for clients.

Handles all customer relations issues pleasantly and enabling quick resolution and client satisfaction.

December 2018- October 2019: Information Technology (IT) Teacher, GREATER HEIGHT ACADEMY, AKURE, ONDO STATE

Observed and evaluated students' performance, behavior, social development and physical health.

Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.

Promoted student engagement with positive reinforcement techniques and diverse learning strategies.

Graded assignments quickly to assess student progress and communicate results with students and parents.

Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement

Apr 2017 - Oct 2017: Intern, KWARA STATE TOWN PLANNING AND DEVELOPMENT AUTHORITY, ILORIN, KWARA STATE

Delivered expert clerical support by efficiently handling wide range of routine and special requirements.

Delivered expert clerical support by efficiently handling wide range of routine and special requirements.

Scored A-grade in SIWES report and presentation.

Reported back to instructor and management to receive day-to-day tasks and responsibilities.

Education

2013-2020: Bachelor of Science; Urban and Regional Planning

University Of Ilorin, Ilorin, Nigeria.

Graduated With Second Class Upper Division.

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