Manager Sales
Resume:
Michael Logan McVaugh
West Palm beach FL, 33401
adjg4s@r.postjobfree.com 484-***-****
Passionate and driven hospitality professional with an extensive operations background acquired through multiple roles spanning 15 years in the industry. Approaches improvements to operations systematically using talents and abilities in cost analysis, complex problem solving, and long term strategy building. Achieves maximum employee productivity through leadership and training.
Managing Partner -present
Big River Grille and Brewing, Chattanooga TN
Manages facilities of a multi-bar, 500+ seat restaurant.
Partnered with Chef and lowered COGS by 4% vs PY
Hires and manages 130+ employees and lowered OT from PY by 93% in my tenure.
Increased Top line sales by $200,000 and beer sales by 40% vs PY.
Raised Positive guest feedback 70%-82% year over year.
Developed and implemented new can distribution process.
Created specialty cocktail list on current menu for entire Big River brand.
Developed and maintains a culture of being accountable and focused on guest experience.
Leads 3 FOH managers and 2 Executive Chefs. Developed 1 Chef into an AGM role.
Partners with 2 brewers and 1 group sales manager to regularly increase sales and engage the staff with beer knowledge.
Increased EBITDA by $170,000 in first year. Increased EBITDA vs LY during Covid-19 pandemic being down 40% in top line sales.
Bar Manager/interim GM,
Burger Bar, Palm Beach Gardens, FL
Manage bar promotions, operating procedures, menu design and beverage options.
Partner with General Manager and Owners to increase staff engagement, education and overall attentiveness, while increasing beverage sales mix to 40%.
Achievements:
oCreated new bar promotions that have increased daily traffic by 14%.
oIntroduced and implemented new cocktail list to lower costs and make bartenders more efficient.
oLowered beer costs by 20% within first month of employment.
General Manager – Regional Training GM,
Gordon Biersch, Washington, DC
Managed facilities and over 100 employees throughout multiple high volume, event driven restaurants within this nationally recognized franchise.
Mentored two General Managers for leadership development.
Together with the Vice President of Beverage, developed methods to increase late night volume, improve point of sale pricing and obtain guest beer feedback.
Fostered talented employees to management positions, including General Manager.
Increased Inmoment scores by 20% from prior year.
Partnered with attached hotel to increase their food service scores into the top 10% of their brand.
Achievements:
oAdministered growth in sales to over $3.7 million.
oTurned around sales and traffic for both restaurants in first year.
oRepresented the Gordon Biersch brand on the Craftworks Project V savings initiative.
oLed company in liquor and beverage sales increase in 2017.
oGuided effort to lower overtime costs by 46% in both restaurants.
oOrganized multiple community charity events, raising over $5,000 for local programs.
oIncreased passport iniative results to top 3 in the company, an increase of 20% vs PY
oAchieved an OpenTable Guest Service Award for 2017.
General Manager,
Red Lobster, Pennsylvania, New Jersey, New York (Reading/East Brunswick/Philadelphia/Horseheads/King of Prussia)
Participated in two store openings and four turnarounds within a 6-year period.
Led in beverage operations, sales increases, guest satisfaction and crew development.
Held several positions with the company, to include General Manager, Regional Beverage General Manager, and Regional Development General Manager.
Developed large staffs of focused and friendly employees in multiple restaurants across several markets.
Created a culture of clean, organized restaurants that were front-runners for total quality scoring multiple times.
Achievements:
oLowered turnover and reduced overtime costs by 50% in all restaurants within first year of employment.
oIncreased the beverage sales percentage across an entire region.
oIn 2 years, developed 5 crew members into successful managers.
oCreated and Headed a Total Quality initiative that attained division-leading results.
Professional References
Kojo N Kwaw,
Selling Manager
Wyndham
Bryan Williams,
COO
JRW Partners
Stuart Melia, President/Founder
BRITTENN Cocktail Productions
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