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Customer Service Executive Assistant

Location:
Kingston, ON, Canada
Posted:
January 16, 2021

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Resume:

Andrew (Andy) S. Gill

**** **** ******* *****, ******** ON, K0H 1X0

Cel 613-***-****

adjg37@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Fully Bi-lingual: French/ English

Human Resources Diploma, St Lawrence College (SLC) – Deans’ List recipient

A leader in the HR field demonstrating an extensive knowledge and background in planning, communications, diversity, and management skills

Awarded –SLC School of Business- The Next Best (2018) for leadership and emotional intelligence. Peer Mentor of the Year (2019), Dean’s List.

Computer/ Technical skills; Microsoft Office Word, Excel, PowerPoint and outlook; readily adaptable to new computer software applications and databases

2019 Appointed Tutorial Assistant SLC due to professionalism, experience, maturity, and ability to connect with a diverse population group

Project Management – Planned, implemented and led, by applying project management principles, a diverse team to a successful 2018 Kingston United Way fundraising and youth homelessness awareness campaign

Diversity and Inclusion- Socially intelligent and adept at understanding and adapting to the challenges of operating in a diverse and inclusive workplace environment

Over 20 years Managerial / Supervisory work experience within the Canadian Armed Forces

EDUCATION / CERTIFICATIONS

2017-2019 Human Resources Diploma, St. Lawrence College School, Kingston ON

1986 Social Sciences Diploma, Dawson College (CEGEP), Montreal, QC

2019 Supervisor Health and Safety Awareness in 5 Steps, SLC Kingston ON

2018 Human Resources Professional Association Kingston Chapter Board of Directors Student Liaison

2017 Standard First Aid/ CPR Level C / AED, St John’s Ambulance, Kingston ON

2018 Mental Health First Aiders Course, Kingston Military Family Resource Centre, Kingston ON

2015 Project Management Fundamentals, University of Waterloo,

SPECIALIZED TRAINING

2018 Veterans Emergency Transition Services (VETS) Canada, assisting military veterans in crisis

1999 Canadian Land Forces Command and Staff Course, CFB Kingston ON

oFocus on planning and staff processes at the operational (provincial) and tactical (municipal) levels.

1995 Peacekeeping Management, Command and Staff Course, Cornwallis NS

oMulti-national and multi-disciplinary planning for peacekeeping and peacemaking operations. Attendees included international representation from various government agencies, police, academia, government leaders, United Nations representatives, and non-governmental agencies.

2003 Emergency Management Operations Course, Edmonton AB

oPlanning and inter-agency coordination with multiple agencies for consequence management for disaster relief.

VOLUNTEER EXPERIENCE

2018 Veterans Emergency Transition Services (VETS) Canada, assisting military veterans in crisis

2002-2017 Volunteer Minor Hockey Coach: 15 years of coaching and mentoring, Edmonton AB and Kingston ON

2018-2019 Volunteer Kingston Food Bank and Almost Home with Raymond James Investments

WORK EXPERIENCE

2020 Lowe’s, Kingston – Customer Service Associate (Plumbing Dept)

oServed customer needs through excellent customer service and well-developed product knowledge. Awarded 2 Customer Service Awards.

2019 LCBO, Gananoque – Customer Service Representative (Fixed Contract)

oProvided first rate customer service while increasing sales through a combination of extensive product knowledge and going the extra mile in service. Achieved the highest seasonal charity donations.

2016-2017 Wine Rack, Kingston – Customer Experience Champion

oPlanned and delivered employee training, excellent customer service, and product sales.

2011-2013 Edward Jones Investments, Kingston – Branch Office Administrator

oAdministrative duties including customer service, placing orders for securities, and maintaining over 200 client financial files.

2009-2011 Calian Technologies, Kingston- Database Manager

oManaged and delivered industry specific simulation software and user training to the Canadian Armed Forces

2009-2017 Personal Trainer – Self-employed, Kingston ON

oOrganized, planned, and trained clients in both individual and group fitness activities and classes.

1986-2009 Department of National Defence – Various positions and appointments throughout

2004-2006 Royal Military College of Canada, Kingston – Senior Director Training and Operations

oSenior officer directly responsible for day to day military activities of 500 cadets including trade specific and professional development

2003-2004 Senior Director - Edmonton, Alberta Alberta Domestic Operations,

oSenior military liaison with government and non-government agencies in the province of Alberta

oTeam member for the establishment of the provincial emergency management operations center including the implementation of the information system for the province

oParticipated in numerous, municipal, provincial, national and international simulated readiness exercises.

2002-2003 Rear Party Commanding Officer, First Battalion PPCLI, Edmonton Alberta

oDirectly responsible for all aspects of operations for a 350-person organization, including human resources, legal, medical, readiness, equipment maintenance, welfare and communications. Responsible for an annual budget of $750,000

2001-2002 Senior Executive Officer for Operations and Training – Edmonton Alberta

oSenior staff officer responsible for the planning and coordination of military training courses, equipment and resources, and information systems implementation for all Western Canadian military units. Responsible for a diverse budget of military resources, personnel, and training funds.

1999-2001 Executive Assistant/Chief Human Resources Manager – Edmonton and Bosnia

oResponsible for the management and supervision of all human resources, legal, discipline, and welfare of an 800-person organization deployed on operational duty in Bosnia. Managed the day to day activities of the C-suite members including travel, correspondence and sensitive material.



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