Technical Support Engineer

Pradeep Kr. Chatterjee

Contact

Phone: +91-748*******

Email:***.*******.**@*******.***

Linkedin:

https://www.linkedin.com/in/pradeep-c-

b5517b75

Languages

English

Hindi

Bengali

Skills

Application Software: MS Excel,

Word, Power-point.

Platforms : Windows, Linux(Basic)

IDE : NetBeans

Programming Languages: C, C++,

HTML5, CSS3, JavaScript

Other Tools: Siebel, CAT, Modini,

Mocca, BPEM, SAP (s4 HANA) –

ISU, LRS, SAP- Fiori, SAP – CRM,

Citrix hypervisor, LiveEngage

Ticketing tool: Service-Now, SAP

Solution Manager

Database: Basic of Oracle SQL

and MS Sql Server 2012

Extras

Tech Enthusiast

Project Coordination

Summary

I have 2 Years of working experience in Wipro Limited with 2 different domains i.e. Telecom and ENU as Support profile.

Experience

Wipro Limited (17th December 2018 – Present) as Associate

(Pune, Maharashtra)

Job Roles:-

1. Telstra Corporation Limited, Australia

Mobile Assurance- Technical Support Associate

End to end Technical Support for Mobile Applications and Accessory Devices. Troubleshooting, Resolving customer Queries through live Web chat interaction. Order management, billing, sales and credit on SIEBEL accounts. Verification of customer provided information. Researched issues on multiple computer systems databases to resolve complaints answer inquiries and outline solutions. Email support, Resolve tickets. 2. Sydney Water Corporation, Australia

Associate (Exception Officer)

Resolving business exceptions generated on the Sydney Water SAP module (S4 Hana) related to device, Billing, Property and Data Integrity during fortnight batch run. Resolve tickets, cases, Service requests, Handle Emails, Chat Support.

Internship

JK Technosoft Limited (20th November 2017 – 31st January 2018) as Technical Support Engineer (Kolkata, West Bengal) Hindustan Unilever Limited, India

Remote access via TeamViewer, Ticketing tool, Email support, Taking Backup of SQLServer2012, Software installation, Outlook, office365, troubleshooting of system, Restore Backup of server system. Education

Bachelor of Technology: Computer Science & Engg. – 2016 Guru Gobind Singh Educational Society's Technical Campus, Bokaro Steel City – 76 %

Diploma in Computer Science & Engg. SBTE, Jharkhand – 2012 K.K. Polytechnic, Dhanbad – 79 %

Senior School Certificate Examination (Class-XII): PCM – 2008 Jawaharlal Nehru Memorial Sr. Sec. School, Dhanbad – 64 %

Secondary School Certificate(Class-X): SSC – 2006 D.A.V. Public School, Dhanbad – 54 %

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