Data Entry Customer Care

Diya Mirchandani

***********@*****.*** 469-***-****

Lewisville, Texas 75067

Professional Summary:

Seasoned Bank Teller with 2+ years of experience, well versed in customer care and successful in achieving sales goals by recommending products and services that meet customer needs, while maintaining high level of customer satisfaction. Consistently accurate in counts and balances. Accurate and efficient Loan Processor, Skilled at evaluating financial documents and client interaction.

Worked in collaboration with Mortgage Loan Officers and Credit Union Members in the processing of Conventional and FHA mortgage loans. Reviewed documentation and verified files for residential loans. Specifically examined for accuracy and completeness and confirmed that documentation is complied with company policies.

Skills:

Accounting and Finance, Sales and Marketing, Customer Service, Communication, Cash Handling, Banking Transaction, Problem Solving, Decision Making, Business Administration, Loan Processing, Documentation, Data Entry, Compliance. MS Office- Word, Excel, Powerpoint, Outlook.

Work Experience:

Bank Teller

First Bank (St Thomas,VI)- October 2016-April 2019

● Responsible for accurate transactions with personal and commercial clients on a daily basis.

● Received and Processed banking Transactions.

● Provided exceptional customer service by appropriately greeting customers, processing deposits, withdrawals, loan payments and other banking transactions.

● Answered questions for clients and recommended bank products for client solutions.

● Answered the phone and directed calls to the appropriate person.

● Offered information to clients considering accounts or loans. Loan Processor

First Bank (St Thomas,VI)- May 2019-january 2020

● Gathered and Analysed financial Data.

● Verified Loan documents and reviewed file documentation to guide each loan from pre approval to closing.

● Ensured all files were completed prior to underwriting handoff and coordinated effectively with title companies to ensure smooth closings.

● Provided expedient service cited as key to consistently high customer satisfaction. Education:

Bachelors of Commerce & Accounts: 1997-2001 Nagpur University. Associates in Business Management & Administration: 2001-2003 Bhavans College, Nagpur.

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