customer service representative

Neshee King

Bedford, Oh *****

**********@*****.***

Skills

● Types 40 wpm

● Microsoft Office

● Data entry

● Banking

transactions

● Problem solving

● Phone etiquette

● Attention to

detail

● Time

management

● Team player

● Works

independently

● De-escalates

customers

● Adaptability

● Strategic

planning

● Interpersonal

● Front desk

operations

Experience

Embassy Suites by Hilton, Independence, OH

-Banquets server & bartender (August 2017- present)

-Restaurant/room service server & bartender (June 2019 - present)

● Set up, serve, and bartend for events of 8-900 people.

● Taking customers’ orders over the phone and in person.

● Ensuring all orders are correct and delivering orders to customers rooms and/or tables.

Caption Colorado, Greenwood Village, CO -Voice captioning editor (remote) January 2017 - June 2017

● Using multiple computer applications to record conference calls and edit transcripts sent by a voice captioner, sending them back in a timely manner. Aura Room Body Wraps, Cleveland, OH - Front desk administrator (September 2013 - December 2016)

● Taking calls and scheduling appointments

● Oversaw office inventory activities: ordering, stocking, and shipping supplies

● Managed CRM database: troubleshooting, maintenance, updates, and report generation

Education

Bedford High School - Diploma (August 2009 - June 2013) Coursera - Certificate (2020)

● Excel for Data Analysis

● Technical Support

● Databases and SQL for Data

Science

● Data Visualization and

Dashboards with Excel and

Congos

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