Paul Sloan

IT Specialist - Remote, Telework, And Enterprise Networking Support

Address Garland, TX Phone 469-***-****

E-mail adjfwb@r.postjobfree.com

Skills

IT Engineering abilities.

Facilitating groups – management, planning, and organization.

Software aptitude expertise:

Windows through Windows 10 IT and Windows Networking.

Working experience with Linux, Unix - installation, setup, use, and support. Ubuntu, SUSE, others.

Windows Servers (through Server 2012R2, 2016, SBS, and 2019) configuration and management.

Exchange Server experience (including 2010, 2007, 2003, and more) config and management.

Strong experience with ExacqVision and Avigilon software and servers.

Active Directory Functionality – user access, policies, GPO, etc.

Use SW tools such as Windows Systernals to troubleshoot and improve performance.

Scripting with PowerShell and DOS for user setups, configs and procedure automation.

Programming in C, BASIC, scripting, and batch file creation.

Microsoft Office 95 through 2019 (including older versions) support expertise.

VMware, Hyper-V, and VirtualBox experience: installation, setup, use, and support.

IT project cost estimation, analysis, management, and invoicing experience.

Facility and equipment design, selection, and maintenance.

Moving and migration of companies and computer systems, and network upgrades.

Help Desk:

User support, voice and online support, IT tracking and problem ticketing

Remote, collaborative Telework setup and operations – for small networked systems.

Networking:

Microsoft, Unix, and Linux networking with Ethernet, TCP/IP, Wireless, VPN, and Tunneling.

Cabling systems interconnection – Copper and Fiber.

VPN, Tunneling, Wireless Network, and managed switch configuration and troubleshooting.

Network security, maintenance, and oversight:

Microsoft, Novell, and Netware (through version 4.x) installation and support.

Diagnostic network and systems testing: test equipment, cable, and network testers.

Backup expertise with Veritas, Novastor, EMC EDB, NAS Stations, and more.

NAS and SAN technologies – setup and use.

Video Conferencing – design, setup, use, and troubleshooting.

Zoom, GoToMeeting, Cisco Webex, Join.me, Google Hangouts, Skype, and more.

IoT devices, remote controls, and sensor components and systems.

Documentation Manuals, procedures, and technical operations manuals.

Building security, access, and controls expertise – setup, configuration, and operations:

Keri Systems access control and security.

Hands-on knowledge of physical security principals and systems.

Automated test and control systems: principals, setup, used, and maintenance.

Electronics testing and repair – from component to analog/digital systems level.

Hands on experience with oscilloscopes, logic analyzers, power supplies, freq. gen, etc.

Work History

2003-09 - Present

IT Engineer

Arthur Consulting, Garland, TX

IT consulting generalist for clients. When clients had software or hardware IT needs, either design or physical work, I acted as project manager and / or did the necessary work. I made sure that the project was completed on time and under budget.

Worked with clients to determine IT needs and provide optimum solutions. This included project cost estimation, needs analysis, evaluating growth plans and facility requirements.

Installed and configured IT hardware and software at client sites.

Focused primarily on IT and Network needs: servers, cabling, VPN and Firewall solutions (hardware and software), Wired and Wireless Routers and switches. Managed switch configuration and resolved PC, Wintel, Linux, and Sun systems configuration issues.

Trained clients on installed IT systems and software.

Specified, installed, and configured Video Conferencing Software and Systems.

Migrated servers, desktops, and laptops - data and configurations.

Windows Servers migrations 2003 up to 2016, Desktop from XP up to Windows 10.

Reviewed log files to anticipate possible hardware and software failure issues.

Active Directory - created accounts for email, server access and set permissions.

Set up and configured client smart phones, PDAs, and tablets, both IOS and Android in all cases.

Performed repairs and reconfigurations of hardware and software, both local and enterprise.

Consulted to select Internet and telephony equipment installs, upgrades, and performed repairs.

Infrastructure support – networks, printers, firewalls, VPN boxes, wireless routers, network switches, cameras, and more – installation, configuration and repair.

I was primary IT Engineer for a 350-person manufacturing company’s move to new facilities. I designed a new server room, designed and laid out a network and telecom room, laid out, and installed optical fiber links between buildings. I prepared all documentation and it was done in less than two months.

Mentored US Cyber Patriot Competition teams from 2014 to 2019.

2011-04 - 2015-03

Senior Security and IT Technician

Access Technology Systems, Carrollton, TX

I performed installations, reconfigurations, or repairs to any client's security, access control, or video surveillance system. I was also tasked with training IT and security personnel to managing and use these systems.

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

I increased customer satisfaction by resolving control and IT issues.

I installed, programmed, and tested a wide variety of access control systems.

I installed, programmed, and tested intrusion and/or alarm systems.

I installed, setup, programmed, and tested video surveillance systems. This included analog and digital video systems, networks, and backup / storage systems.

I installed, configured, and maintained LAN and server systems.

I installed and setup VPNs, remote networking, and TUNNELING access for a wide variety of clients.

Lead efforts integrating IT with surveillance and access control systems.

Provided training on the use and management of systems to clients and employees.

2000-06 - 2003-09

IT Systems Administrator, Remote

Qtera (Division of Nortel), Richardson, TX

Managing IT Supervisor and IT Systems Administrator for a development community of over 110 software engineers and support staff. Managed and Supervised Qtera remote connection to the Boca Raton campus. I was responsible for all aspects of the computing and network facilities on the Richardson campus. I provided remote support to the Boca Raton campus, as needed.

Awarded the Nortel IT Top Gun Honor (Top 5% of IT staff corporate-wide).

Managed IT quality assurance program: on-site eval, internal audits and user surveys.

Excelled at reducing automated system software loads (7 hours reduced to 1 hour).

Daily responsibilities included making sure inter/intranet, servers, desktops, and peripheral equipment were operating. I supervised computer maintenance and ensured server backups were performed. I did data restorations, as needed

Reviewed log files to anticipate possible hardware or software failure issues.

Migrated Dell and Sun servers to EMC Symmetrix - Connectrix SAN storage via optical interface.

Set up and administered EDB, (EMC backup solution) for Solaris and Wintel systems.

Supported Sun Server and development workstations. I reduced server build times from 32 to less than 1 hours.

Maintained Email systems including Lotus Notes 5.x/Domino server, Exchange 2000, MS Outlook 97, and Outlook XP.

Worked with vendors to order, replace, or repair equipment.

Documented system and network changes and procedures with Word, Visio, MS Project, Excel, and Notes as appropriate.

Maintained a systems availability time of 99.5% for all servers and LANs.

Had responsibility for all aspects of site-wide Video Conference system.

Worked remotely to assist in fixing IT issues on the Boca Raton Campus.

Standardized software loads on systems and file structures for the campus.

Supervised employees as needed.

Reorganized servers to make it easy to locate, access, and maintain equipment.

Supported a mixed Sun Solaris and Dell Windows development environment.

Education

Associate of Science: Computer Technology

Richland College - Dallas, TX – (Progress toward degree)

Associate of Science: Computer Technology

Pensacola Junior College - Pensacola, FL – (Progress toward degree)

Computer Systems, Operations, And Maintenance

Texas Instruments - Austin, Texas

Certifications

Avigilon University Certified Field Technician

Aiphone IS System Certified

Salient Systems Video Management

Tyco Basic Victor and VideoEdge HW/SW

RISG Receptors systems

Keri Systems NXT MSC, Mercury EP SCP Series Hardware

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