Technical Support Agent / Social Support
Resume:
Brett Solomon
adjfuz@r.postjobfree.com - 530-***-**** - Chico, CA
WORK EXPERIENCE
Service Response Partners, LLC October 2019 – Present
Tier 3/Social Customer Experience Agent Chico, CA
Specialized in creating a quality experience and impression for our outsourced platform
Predominantly worked in areas surrounding customer accounts such as banking, equities, restriction, fraud, and security.
Trained new hires and assisted with onboarding, review of SOP’s and various customer engagement techniques
Provided consistent and quick support for our customers through social platforms
Lowes Companies, Inc. September 17 – October 2019
Merchandising, Receiving, CXA Chico, CA
Predominantly optimized sales and profits by ensuring proper isles and walkways were thoroughly stocked with the correct products and quantity.
Worked closely with buyers and customers with superior customer service and communication
Responsible for product receiving, ensuring documentation is accurate and efficient through labeling, process, and inspection
UPS June 2017 – August 2017
Loader Chico, CA
Provided quick and efficient loading techniques to ensure our customers products arrived in a timely manner
Scanning of product to ensure data entry was correct and accurate.
Jersey Mikes April 2016 – May 2017
Key Holder Chico, CA
Provided quality customer service with friendly interaction and communication.
Responsible for prepping/cooking food orders for customers – receiving orders/POS money orders
EDUCATION
California State University, Chico Spring, 2021
Bachelor of Science, Business Marketing
SKILLS & INTERESTS
Skills: Knowledge of Salesforce/Archer/Zendesk workflow. Highly proficient in Microsoft Word, PowerPoint, Excel. Very fast typer (70 WPM).
Interests: Irrational sports fan - Paintfully average golfer – Varsity baseball captain
REFERENCES
Patrick Crosswhite – 530-***-**** – Program Manager (SRP, LLC)
Jovanni Estrada – 559-***-**** – Colleague
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