Desktop Support Analyst

Nathan Mausehund

**** * ********* ***, *******, IL 60647 • 708-***-**** • ***************@*****.***

End User Support Analyst II

Skilled and experienced IT professional with superior attention to detail. Enjoys troubleshooting to find solutions to technical issues. Driven and self-motivated at completing tasks and learning new technologies. Areas of expertise include:

• PowerShell scripting

• Problem Solving

• Verbal/Written Communication

• Troubleshooting

• Active Directory

• Azure Administration and Architecture

• Networking

• Desktop Support

Professional Experience

BrandMuscle, Chicago, IL

End User Support Analyst II (June 2020 – Present)

• Collaborated with Cloud Engineers to examine and improve our Azure environment and help reduce costs.

• Worked with Creative Service directors to restructure their file shares for greater efficiency.

• Automated the migration of 100+ NAS devices to our Nasuni file server. BrandMuscle, Chicago, IL

End User Support Analyst (June 2018 – June 2020)

• Efficiently and effectively responded to online, email, and telephone requests for technical support for 150 remote users and 100 on-site users.

• Documented, monitored, and updated problems and resolutions using applicable systems.

• Setup and deployed servers (IIS, file servers, font servers, Nasuni).

• Performed repairs to hardware, software, and peripheral equipment.

• Provisioned new employee systems and accounts and off-boarded employees.

• Performed phone system and inventory management. Eagle Express Lines, Homewood, IL

Business Unit Specialist (January 2018 – April 2018)

• Managed the database workload and administrated recruiting for the EGLD department.

• Monitored transportation specific software (PeopleNet, TMW).

• Implemented administrative systems, procedures, and policies. Education

Bachelor of Science in Business (2011 - 2015) Major: Management Information Systems Eastern Illinois University, Charleston, IL

Certifications

• Microsoft Azure Administrator AZ-104 • Microsoft Azure Architect Technologies AZ-303

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