Front Office Manager
Resume:
DONALD CULLEN
PHONE: 075*******/076*******
E-MAIL: **************@*****.***
PERSONAL PROFILE
I am a reliable, trustworthy, hardworking and eager to learn individual with good verbal and written communication skills. The study of tourism and hospitality management has enabled me to develop good organizational skills, ability to identify a problem and implement effective solutions. I try to learn something new from every experience because I believe there is always room for self improvement both personally and professionally. I am looking forward to work with an organization which offers me an opportunity to develop new skills while strengthening those I already posses.
EDUCATION
FROM 2012- 2013: DIPLOMA IN TRAVEL AND TOURISM MANAGEMENT ELDORET AVIATION INSTITUTE.
FROM 2011- 2012: COMPUTER STUDIES
DALC INSTITUTION
FROM 2007- 2011: KENYA CERTIFICATE OF SECONDARY EDUCATION ST. ANTHONYS BOYS HIGH SCHOOL
FROM 1998- 2006: KENYA CERTIFICATE OF PRIMARY EDUCATION GILGIL HILLS ACADEMY
WORK EXPERIENCE
FROM MAY 2014 - MAY 2019: MANAGER AT CHARLIE AGENCIES LIMITED MAIN DUTIES PERFORMED:
• Over seeing inventory, distribution of goods and facility layout.
• Review and approve all operations invoices and ensure they are submitted for payments.
• Communicate customer issues with operations team and device ways of improving customer experience and finding solutions to complaints.
• Manage relationships with key operation vendors.
• Responsible for all aspect of vehicle and heavy equipment rentals.
• Set policies, procedures, systems and follow through with implementation with the help of the General Manager.
• Hire, train new employees and handle disciplinary issues FROM AUGUST 2019 - DATE: FRONT OFFICE AT EMPOLOS HOTEL MAIN DUTIES ASSIGNED:
• Welcoming guests immediately they enter the office.
• Directing visitors appropriately.
• Making and answering phone calls.
• Managing the front office area.
• Scheduling meetings.
SKILLS
1. Ability to meet deadlines.
2. Performing duties under no supervision.
3. Excellent communication skills.
4. Ability to identify a problem and find solutions. 5. Pro –efficient driving skills. ( valid driving license) HOBBIES
1. Travelling (driving)
2. Reading magazines
3. Swimming
4. Playing hockey
REFEREES
REUBEN BIWOTT RAHMA
KEVIN LUGALIA
Contact this candidate