Service Representative Customer Care
Resume:
Shameka Mays
Customer Service Rep/ Dispatcher - Wayfair
Flower Mound, TX 75028
****************@***********.***
Customer Service Rep
Dispatcher
Liaison between customers, drivers and other Wayfair associates Assist customers with issues with their orders
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Wayfair - Flower Mound, TX
July 2017 to September 2020
• Customer Service Representative
• Dispatcher
• Data Entry
• OS&D
Admin/ Dispatcher
Wayfair/ Randstad Staffing Agency - Flower Mound, TX July 2016 to July 2017
• Admin
• Dispatcher
• OS&D (Overages, Shortages & Dispositions)
• Shipping & Receiving Clerk
• Inventory
• Limited HR Processing
Warehouse Worker
Dollar General Warehouse
November 2012 to June 2016
• Operated cherry picker
• Picked and Packed orders
• Lifted up to 60 lbs.
• Stocker
• Repack/ Case pack Order Picker
{Moved to Oklahoma}
Customer Service Representative
MasTec Advanced Technologies/ Lakeshore Staffing
November 2010 to August 2012
• Dispatcher
• Centralized on-line ticket systems
• Champion program (Lead-in-training)
• Hired on full time with company after 3 months of working for staffing agency Receptionist
North Texas Employment Solutions
September 2009 to October 2010
• Records management
• Submitted purchase orders
• Answered multi-lines
• Shipping and receiving
{Looking for employment}
Warehouse Worker
Adecco Employment Services
June 2009 to August 2009
• Assembled Cell Phones
• Moved pallets with pallet jack
• Inventory
• Cycle count
{Looking for employment}
Customer Service Representative/ Collections
CitiGroup
October 2008 to May 2009
• Home Depot Department
• Received inbound calls
• Assisted Card holders with payments
{Stayed home with children}
Customer Service Representative
Haverty's Furniture
August 2006 to October 2006
• Received Inbound Calls
• Dispatch Delivery Drivers
• Made Outbound calls to customers to verify information Education
Diploma in General
Ardmore High School - Ardmore, OK
August 1990 to May 1994
Certificate of Completion in Medical Administration Southern Oklahoma Technology Center - Ardmore, OK
Skills
• RECEPTIONIST (3 years)
• CHERRY PICKER (3 years)
• PICKER (3 years)
• DISPATCHER (2 years)
• CUSTOMER SERVICE (2 years)
• CSR
• Call Center
• Customer Care
• Customer Support
• Order Picking
• RF Scanner
Additional Information
Skills
Clerical/ Customer Service Representative Microsoft Office (Word, Excel, Access, PowerPoint) Records Management
Typing - 45 WPM Electronic Calculator Cashier
Admin Associate Receiving/ Receiving Clerk Shipping Clerk Dispatcher Inventory Department Limited HR Processing OS&D Department (Overages, Shortages and Dispositions) General Warehouse Cherry Picker Repack Order Picker Casepack Order Picker Repack Stocker
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