Sales Service Representative

CAROL

SESSOMS

206-***-**** · ************@*******.*** · Seattle, WA 98108

SUMMARY

Experienced Merchandise Analyst with a demonstrated history of working in the retail industry for over 15 years. Skilled in Retail Sales, Management, and Product Development. Dedicated team member with the ability to effectively manage and streamline processes. Strong Nordstrom professional adept with managing concurrent objectives to promote efficiency and influence positive outcomes. Performs individually and as part of a team to represent the company in a professional and friendly manner.

SKILLS

Vendor Relationships

Time Management

Organization

Product Knowledge

Problem Solving

MS Office & Excel

Oral & Written Communication

Merchandising

Order management

Customer service

EXPERIENCE

Merchandise Analyst/Men’s Sportswear

Nordstrom Corporate Headquarters Seattle, WA Dec 2017- Jun 2020

Streamlined department processes for 80+ vendors including Nordstrom Product Group brands; wrote cutup and close out orders, increasing efficiencies.

Piloted first Dropship program for the Rack Division with sales consistently exceeding monthly plan.

Addressed and executed shipping and logistic concerns. Discussed potential opportunities and communicated closely with vendors and merchants, helping to secure well-timed deliveries.

Assisted with staff development and training by implementing effective, hands-on training for new employees, maximizing performance and engagement.

Merchandise Coordinator/Active Shoes

Nordstrom Corporate Headquarters Seattle, WA Jul 2014- Dec 2017

Facilitated processes necessary to accurately and efficiently enter and maintain retail item set ups; enter, track, and managed purchase orders (PO); including managing company retail systems and plans in a timely manner.

Communicated with suppliers effectively and in a timely manner on purchase order changes and item set up issues. Consistently upheld order management and vendor relations.

Identified, researched and resolved issues regarding ticketing, stock on hand, price by maintaining constructive, ongoing communication with vendors, stores and distribution centers.

Managed vendor chargebacks and follow up to maintain balanced inventory

Retail Sales

Nordstrom Downtown Flagship Rack Seattle, WA Mar 2013- Jul 2014

High level of professionalism and accountability. Quick response to customers' needs assisting with merchandise and concerns, creating a positive customer experience. Ability to communicate effectively to customers and coworkers and maintain an active awareness of departmental needs with product selection and merchandising.

Assessed customer needs to respond promptly with up-selling suggestions for product selection to maximize sales. High level of ownership, accountability and initiative.

Assistant Accessories Manager

Nordstrom The Outlet Collection Rack Auburn, WA Sep 2012- Mar 2013

Set and exceeded sales goals for department staff while reducing overall shrinkage while consistently rewarding customers.

Coached and demonstrated positive relationships with coworkers and customers. High level of ownership, accountability and initiative. FNL Graduate of Future Nordstrom Leaders.

Customer Service Representative

Nordstrom Downtown Flagship Rack Seattle, WA Jun 2011- Sep 2012

Prioritized and managed multiple tasks in a fast-paced environment and kept up to date on all product information.

Strong problem-solving skills, math skills and strong computer and communication proficiency.

Divisional Product Coordinator

Nordstrom Nordstrom Product Group Seattle, WA Jan 2002- May 2003

Executed supplier set up, Item set up, and Item Maintenance for the Caslon Brand.

Coordinated communication between buy teams and merchandising groups to ensure consistency and accuracy. Managed Item cleanup to maintain Item Integrity.

Communicated with Internal Partners to identify, implement, and ensure price changes and promotions. Set the standard and oversaw Buyer Liaison Group.

Buyer Liaison

Nordstrom Nordstrom Product Group Seattle, WA Jan 1999- Jan 2002

Continued front line person to answer questions relating to status of current purchase orders.

Managed communication between buyers, product merchandisers, planners, design team and manufacturing. Maintained consistency of color, style names, style descriptions, wholesale and retail prices.

Delivered and demonstrated a commitment to teamwork through customer service and relationship building.

EDUCATION AND TRAINING

Bachelor of Arts: Fashion Merchandising, Business Administration

University of Wisconsin-Stevens Point Stevens Point, WI Dean’s List

Associate of Arts: Fashion Design International Academy of Design and Technology Tukwila, WA Dean's List President’s List

Internship: Bella Materna Market research, product purchasing, invoicing, sourcing, trend analysis and general tasks pertaining to running a small business.

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