ZAHRA

AFSHAR

adjfnf@r.postjobfree.com

519-***-****

NORTH YORK, TORONTO

M2MM 2J5

SKILLS

Inbound and Outbound Calling

Report preparation

Money handling abilities

Creative problem solving

Good listening skills

Multi-line phone talent

POS systems expert

EXPERIENCE

SDI MARKETING/SALE REPRESENTATIVE

01/2020- 03/2020

Present and sign up for PC Master card using solid arguments to prospective customers

Achieve agreed upon sales targets and outcomes within schedule

BANK PASARGAD/ CUSTOMER REPRESENTATIVE

08/2015 – 08/2018

Answered customer telephone calls promptly to avoid on-hold wait times.

Entered customer interaction details in bank software to track requests, document problems and record

solutions offered.

Provided information to customers regarding bank’s charge card and loyalty program and helped to open and activate new accounts.

CUSTOMER SERVICE/ PARS DRUGSTORE

08/2013 – 05/2015

Fielded customer questions regarding available

merchandise, sales, current prices and upcoming

drugstore changes.

Provided primary customer support to customers in fast-paced environment.

2

EDUCATION

MASTER DEGREE/2018-2020

University of Windsor

Actuarial science

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in bank industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and result-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

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