Commercial Data Specialist

BRITTANY COLETT DAVIS

Charlotte, NC ***** C: 704-***-**** ************@*****.***

Looking to transfer my Master Data and customer experience skills into the clinical research field. Known for superior process design and technical skills coupled with a unique ability to partner across all levels of management to achieve corporate objectives and tangible business outcomes in a continuously changing environment. Willing to relocate.

Professional Skills

SOP Creation

SAP

Excellent communication (written and oral) and interpersonal skills

Root cause analysis

Master Data Governance (MDG)

Ability to work well within a team and/or independently

Data Auditing

Data Entry

Winshuttle software

Professional Experience

Sealed Air Corporation, Charlotte NC March 2020 – present

Commercial and Customer Data Specialist

Administer the data request audit process by vetting requests received for validity, proper approval and documentation always ensuring a standard level of data quality and integrity.

Manage projects and day-to-day tasks in a timely manner by adhering to SLAs by communicating status management.

Troubleshoot issues by serving as a resource for complex problems ensuring corrections are made in accordance with Master Data Governance (MDG) protocol and procedures.

Conduct periodic audits by preparing various reports on a monthly, quarterly, annual basis by extracting data utilizing SAP software.

Point of contact for the Americas region identifying and implementing key process improvement strategies thus providing easier outcomes for business operation.

Improved data quality by 30% by achieving KPI metric goals (i.e., data duplication, data reassignment, orphaned accounts etc.)

Partner with integral teams: Sales Operations, Finance, Customer Service, and others to improve data quality which has yielded overall profitable growth across the Food Care and Protective Packaging divisions.

Analyze data trends and perform large batches of data changes by conducting mass automation maintenance utilizing Winshuttle software.

Collaborate with the Global Master Data team to develop action plans, review and create new Standard Operating Procedures (SOPs) to improve process efficiency.

Sealed Air Corporation, Charlotte NC July 2017 – March 2020 Senior Customer Experience Partner (Order and Account Management)

Awarded Best Teamwork, March 2018

Managed national accounts that support eCommerce end-users: Amazon, Costco, Bed Bath & Beyond and their subsidiaries utilizing SAP software.

Partner with Sales, Supply Chains and Logistics teams to expedite customer orders to meet eCommerce demands.

Accountable to ensure all policies and procedures are adhered to for processing all orders.

Specialized in identification of risks and issues such as impacts to customer accounts, shortages and price discrepancies minimizing any losses, tracking to company forecasts.

Performed root cause analysis to uncover root causes to business challenges, identify opportunities and make recommendations to prevent reoccurrence.

Conducted quality assurance reviews.

Collaborated with Key Account Managers to analyze account order trends.

Mitigated customer complaints in line with company KPI’s thus ensuring resolution in a timely manner.

Coordinated and provide support and assistance to other departments to ultimately ensure customer’s experience is exceptional.

Central point of contact for Sales Teams for all issues relating to order processing and distribution.

Trained new team members on team processes for back-up needs.

BSN Medical Inc., Charlotte NC March 2015 – January 2017

Customer Service Representative, Lymphology Division

Interacted with customers, Medical Education Advisors (MEAs), and physical therapists by phone, and email to assist with patient’s lymphedema needs.

Knowledgeable on lymphedema disease as it relates to compression garment assistance to reduce disease.

Conducted due diligence such as verify accuracy of orders ensuring customer needs are accomplished.

Point of contact for two accounts and responsible for their order entry and management.

Created pleasant and professional environment to promote positive interaction with both internal and external customers.

Identified, researched, and resolved customer’s issues by verifying product description, quantity, shipping, and billing information utilizing SAP.

Collaborated with marketing, quality assurance and product services teams when a potential product defect has been identified to resolve the issue.

Researched discrepancies and provide customer with resolution in a prompt manner using Quality Notifications.

Recommended products based on customer need, cost, availability and/or specifications.

Monroe Nissan, Charlotte NC September 2014 – March 2015

Delivery Coordinator

Greet customers in a polite and courteous fashion.

Escort customers to vehicle delivery area, compares serial numbers of vehicle being delivered against appropriate paperwork and ensure vehicle is in ready-to-deliver condition to include and recording any damage.

Educates customer(s) by explaining simple procedures and features of the vehicles; assists with pairing phones; reviewing navigation and key fobs.

Follows up on all post-delivery items, tag/title work “we-owes,” and special requests to be sure that all customers’ expectations are met.

Education

Clark Atlanta University, Atlanta Georgia

Bachelor of Science, Biological Sciences August 2010 – May 2014 Beta Kappa Chi National Scientific Honor Society April 2013

Certified Basic Life Support, American Safety & Health Institute March 2018

Certified Basic First Aid, American Safety & Health Institute March 2018

Contact this candidate