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Employee Relations Service Representative

Location:
Dallas, TX
Posted:
January 14, 2021

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Resume:

CYNTHIA L. ANDERSON

949-***-****

adjflw@r.postjobfree.com

http://www.linkedin.com/in/cynthiaanderson1294

RECENT EMPLOYMENT EXPERIENCE

English as A Second Language Instructor (Contractor)

Gogokid - Aubrey, TX

February 2020 to Present

oWork directly with students to improve their English language skills by providing instruction over the Internet.

oAs an ESL instructor, my primary job responsibility is to improve the English reading, writing, and speaking skills of students of diverse ages and backgrounds.

oResponsible for tailoring the students' lessons for students whose native languages and English- speaking abilities are varied.

oPrepare lesson materials, handle technical aspects, and attend training sessions.

Risk and Compliance Manager, Human Resources (Contractor)

Mint Dentistry, LLC - Dallas, TX

January 2017 to April 2017

oPlayed an instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.

oDefined and developed policies and procedures for employer reporting and privacy practices.

oI have developed training programs to inform new and current employees about compliance issues.

oManaged compliance efforts, including correspondence, reporting, and audits.

oReviewed documents, files, transcripts, and other records to assess compliance and potential risk.

oDrove optimization of regulatory risk management and process improvements.

oMaintained a current understanding of company standards and applicable legal requirements.

oStructured programs, produced working documentation, and implemented best practices.

oDelivered subject matter expertise to managers and employees on compliance best practices and quality control.

oAdvised management of regulatory risks and provided recommendations for improvement.

Director, Human Resources

Wyland Worldwide, LLC - Irvine, CA

May 2005 to January 2016

oImplemented all aspects of Human Resources Practices and procedures; supported business needs and ensured the proper implementation of company strategies and objectives.

oResponsibilities included recruiting, employee relations, total benefits administration, employee training, policy and procedure development, and administration.

oPromoted corporate values and enabled business success through job design, recruitment performance management, training and development, employment cycle changes, talent management, and facilities management services at multiple locations.

oMaintained a competitive compensation and benefits program; assessed training needs.

oSignificantly improved and streamlined management responsibilities in the following functional areas: benefits administration, with improved and quick response to employee issues and concerns; employee relations, for fast and stable, reliable recommendations to issues, performance management, onboarding, policy implementation, and recruitment.

oI conducted all employee relations investigations; streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.

oAccurately prepared bi-weekly payroll using ADP system; adhered to all federal and state guidelines and managed payroll and benefits for over 150 employees.

ADDITIONAL EMPLOYMENT EXPERIENCE

Human Resources Generalist

Onyx Acceptance Corporation - Foothill Ranch, CA

August 1997 to May 2005

Benefits Administrator, Human Resources

Koll Management Services - Newport Beach, CA

July 1996 to August 1997

Human Resources Associate

Autologic Information International, Inc. - Thousand Oaks, CA

January 1995 to July 1996

EDUCATION

Bachelor of Arts in Sociology; Minor in Human Services

California State University-Fullerton - Fullerton, CA

CERTIFICATIONS AND LICENSES

TEFL Certified (Teaching English as a Foreign Language)

July 2019

LearnTEFL (IARC Accredited 120-hours)

Credential ID #CLT190726JCEY

United States Security Clearance (SSBI)

June 2018

National Background Investigations Bureau (NBIB)



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