Manager Food Service

Dawn Watts

Management/Customer Service

Charlotte, NC 28209

***********@*****.***

I am a team leader at all times. Looking to challenge my management and food and services experience to the next level, with a company that is competitive and has room for growth. Currently not only do I make the schedule for a team of twenty and manage the front of the house, I am also responsible for making sure all of our inventory and numbers match at the end of each week. I work very closely with the Chef and Sous Chef to create cost effective menus for private events. I also meet with potential clients and do site visit tours of our event space, and go over the event package pricing with them. I help set up and breakdown the private events as well. Authorized to work in the US for any employer

Work Experience

Hospitality Dining Room Manager

Unidine/Compass Group

December 2019 to Present

Manage all Front of House Staff

Answer all residents questions pertaining to culinary

Oversee all culinary meals and deliveries

Make the schedule for a staff of 30+

Customer Service Excellence

FOH Manager

THE BROKEN SPOKE - Charlotte, NC

June 2017 to 2019

I take on ALL the responsibilities as a Front Of The House Manager, including opening the restaurant and event space daily.

I have the safe code and I am responsible for counting the cash drawers and assigning them to specific registers each shift.

I have the pleasure of setting an intense schedule each week, for about twenty part time and full time employees.

I am also in charge of giving distillery tours throughout the week, and make extra commission off distillery sales.

I meet with event clients for site visits and package pricing, since our event coordinator works remotely from NV. I am her right hand in NC. I have the pleasure of seeing an event become a success from ground up, it is a passion of mine.

Bartender

SELWYN AVE PUB

February 2010 to June 2017

Plan, organize, and control the operations of a cocktail lounge and bar. Supervise the work of bar staff.

Balance cash receipts.

Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering transportation for intoxicated patrons. Open and Closing duties include counting the cash drawer to our standard bank amount each day. Making sure there is no cash overflow at the end of the night including server receipts ensuring they balance out perfectly.

Loan Originator

LENDING TREE, CHARLOTTE

December 2007 to January 2010

Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.

Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

Approve loans within specified limits, and refer loan applications outside those limits to management for approval.

Confer with underwriters to aid in resolving mortgage application problems. Work with clients to identify their financial goals and to find ways of reaching those goals. Home Loan Consultant

ROYCE HOME BUILDERS

March 2004 to October 2007

Advise clients on market conditions, prices, mortgages, legal requirements and related matters. Promote sales of properties through advertisements, open houses, and participation in multiple listing services.

Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.

Coordinate property closings, overseeing signing of documents and disbursement of funds. Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals. Banquet Assitant Manager

Carmel Country Club

March 2001 to March 2004

I worked as an assistant to the Banquet Manager in a very high volume environment. Assuring all plates and meals were served at 100% satisfactory. Responsible in leading all the temp employees in showing them the proper set up and break down for every event.

Responsible for training new employees on the handbook for the country club and banquet etiquette. Administrative Assistant

CAROLINAS BUILDING MATERIAL ASSCIATION

January 2000 to January 2004

Prepare agendas and make arrangements, such as Coordinating Catering for luncheons, for committee, board and other meetings.

Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.

Perform general office duties, such as ordering supplies, maintaining records, answering phones, and performing basic bookkeeping work.

Education

Sun Valley High School - Charlotte, NC

Buisness

University of North Carolina at Charlotte - Charlotte, NC Skills

• Microsoft Word, Spreadsheets, Excel (10+ years)

• Customer Service (10+ years)

• Food Service (10+ years)

Certifications and Licenses

TIPS Certified

Present

Additional Information

• Communication and Organization Skills come very natural to me. I enjoy working with people, and I am excited to learn and grow with a company that can utilize my excellent customer service and sales skills. Very outgoing and motivated to join a company that has passion and room for growth.

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