Assistant Service
Resume:
Thando Nkosi
Boksburg, ****, South Africa
+277******** adjfkm@r.postjobfree.com
Professional Summery
Experienced broker assistant and administrator with exceptional client service skills. Accomplished in providing unsurpassed support to demanding customers, adept at assisting clients in policy and account maintenance, responding to inquiries, and handling complaints. Strong reliable nature,professional demeanor and great interpersonal skills.
Skills
Account Management
Problem Solving skills
Strong verbal and written communication skills
Self-motivated
Attention to detail
Conflict resolution
Process implementation
Microsoft Office
CRM Software
Highly organized
Ability to handle multitasking
Good decision-making skills
Self-disciplined
Adaptable to new environments
Data Entry
Patient
Ability to work well under pressure
Work History
Freelancer 04/2019-01/2020
Rent My Ride-Boksburg, South Africa
Fleelance Vehicle renter
Broker Administrator/Client Executive 28/07/2014-30/11/2018
Marsh – Sandton, South Africa
Delivered exceptional level of service to each client by listening to concerns, answering questions, and maintaining healthy relationships
Carried out day to day duties accurately and efficiently
Liaised with customers and management to better understand customer needs and recommend appropriate solutions.
Provided primary customer support to internal and external customers in fast paced environments
Maintained customer happiness with forward thinking strategies focused on addressing and solving concerns.
Filling Clerk 03/2014-07/2014
Eaton Electric-Wadeville, South Africa
Filling clerk
Education
Hoërskool Voortrekker- Boksburg, South Africa Matric
English (Home Language), Afrikaans (First Additional language), Physical Science, Life Science, C.A.T (Computer Applications Technology), Mathematics Literacy, Life Orientation
Achievements
Academic and Merits certificates, Appeared in Schools top 20 top achievers list
Qualifications
NQF Level 4 in short term insurance.
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