Assistant Manager
Resume:
MARISSA MALLICOAT
Sacramento, CA
******************@*****.***
Hardworking business administration and management graduate with proven leadership, organizational, time management and communication skills, looking to further my management experience. Authorized to work in the US for any employer
Volunteer
Elk Grove Food Bank - Elk Grove, CA
October 2019 to Present
• Volunteered to assist the pantry in organizing and classifying different food items to package together.
• Attentively directed new volunteers on how to follow proper procedures in the clothes closet and food bank in order to sustain the center and ensure visitors can acquire fundamental items to survive. Assistant Manager
Sheldon Inn Bar & Restaurant - Elk Grove, CA
January 2018 to Present
• Managed 35 employees while maintaining customer satisfaction, profitability, and rectitude.
• Engaged empathetically with staff from varied backgrounds to establish a harmonious environment, while also consistently preparing, reviewing, and processing actions of all personnel.
• Reviewed financial statements following each service to preserve accuracy, evaluate current financial data, to determine present financial position and upcoming potential opportunities or risks.
• Reported to upper-management and ownership regularly to maintain communication, productivity, transparency, customer focus, and most importantly, to improve decision-making effectiveness. Server
Sheldon Inn Bar & Restaurant - Elk Grove, CA
October 2016 to Present
• Repeatedly won sales competitions amongst servers, while ensuring excellent customers service to either establish and preserve long-term customer relationships.
• Trained new employees and reviewed progression of new hires’ competence and ability to perform to upper management.
• Evaluated supporting staff's performance and facilitated improvement of their capabilities to effectively improve the M
WORK EXPERIENCE
efficiency of operations.
• Monitored time effectively to guarantee minimal customer delays and warrant proper progression of guest experience. Human Resources Assistant
Future Energy Savers - Sacramento, CA
June 2018 to July 2019
• Assisted in recruitment initiatives, sourcing, screening, pre-employment processing, and maintained regular applicant communication in order to make the most advantageous hiring decisions.
• Responded to routine inquiries from employees regarding human resources programs and policies.
• Provided secretarial support by entering, formatting, and printing information.
• Efficiently managed telephone lines and directed calls to provide the quickest possible service times.
• Confidently solved or trouble shot customer service issues regarding billing, appointments, contracting, benefits, and rebates.
Office Administrator
Mallicoat Electric - Elk Grove, CA
July 2015 to September 2016
• Organized company records accurately to contain the most-updated data available and improve and maintain the efficacy of the file repository.
• Updated existing and new accounts from their inception and throughout the process of completing projects to uphold veracity and consistency in process standards.
• Liaised with staff, suppliers, and clients, daily verbally and electronically in order to sustain regular updates and communication between the organization and partners.
• Prepared invoices, organized induction programs for new employees, and utilized analytical skill to decipher the most advantageous actions for operations and clientele. Property Management Assistant
Lion Crest Arabian - Sacramento, CA
May 2013 to July 2015
• Organized and maintained company records accurately to improve efficacy of the file repository.
• Updated existing and new accounts from their inception and throughout projects, in order to uphold veracity and consistency with management expectations and projections.
• Provided complete administrative support, including directing calls, typing, weekly reports, filing and distribution of correspondence, and coordination of office supplies as needed.
• Maintained consistent communication with new and existing tenants regarding new procedures or provisions, to provide exceptional customer service and support.
Bachelor of Science in Business Management and Administration California State University, Business Honors Member 2018 to 2020
EDUCATION
• Assistant Manager Experience
• Management
• Leadership
• SAP ERP
• Project Management
• Project Planning
• Consulting
• Volunteer Management
• Office Experience (3 years)
• Organizational Skills
• Team Leader
• Analysis Skills
• Customer Service
• Cash Handling (8 years)
• Computer Literacy
• Data Entry (5 years)
• Microsoft Office (10+ years)
• Google Suite (5 years)
• Negotiation
• Presentation Skills (8 years)
• Communications
• Quality Control
• Sales Experience
• Time Management
• Process Improvement
• Quality Assurance
• Microsoft SharePoint
• Business Analysis
• Microsoft Word (10+ years)
• Human Resources
• Recruiting
http://linkedin.com/in/marissa-mallicoat
Food Handler Certification
August 2020 to August 2022
SKILLS
LINKS
CERTIFICATIONS AND LICENSES
Certified to handle food and take the correct precautions when preparing or serving others, received by California Food Handlers Society.
CPR Certification
October 2020 to October 2022
Certified to perform CPR on infants, adolescents, and adults by the National CPR Foundation. Eligible for recertification after two years of completion (Oct 2022).
First Aid Certification
October 2020 to October 2022
Certified to perform first aid assistance by the National CPR Foundation, eligible for recertification after two years of completion (Oct 2022).
Customer Focus & Orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Supervisory Skills: Motivating & Assessing Employees — Expert September 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Expert
Management & Leadership Skills: Planning & Execution — Expert September 2020
Planning and managing resources to accomplish organizational goals. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
ASSESSMENTS
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