Rakshanda Reddy Jakkula (PSM Certified) Email: adjfj1@r.postjobfree.com

Scrum Master Phone: 703-***-**** Ext 561, 315-***-****.

Professional Summary

Overall 8+ years Skilled in managing large scale Product Development based project / programs, based on Agile & Scrum methodologies, involving envisioning, planning, designing, defining project delivery framework, schedule development, resource management, project progress monitoring and delivery.

Managed multimillion - dollar programs aligning business goals with technology solutions to drive process improvements. Expert in agile project management methodologies. Have performed role of Scrum Master for several projects using SAFe.

Demonstrated expertise in driving end-to-end product Development Lifecycle, encompassing product ideation & conceptualization, prototype development, validation.

Focus teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

Have expert level of industry experience in using JIRA. Used Jira to manage all the Planning including features, tasks, issues, bug, and timeline tracking. Captured all the dependencies on Jira program board.

Prepared Demo deck for Systems demo and assisted Product Owner for the System Demo meeting.

Facilitated Pre-PI planning and Inspect and Adapt. Made backlog ready for upcoming sprints.

Managed all the planning in JIRA post PI-planning.

Recorded all commitments and risks on confluence. Captured all the dependencies on Program board.

Professional Experience

Client: Jet Blue – New York (Sep 2017 – Present)

Scrum Master

Project: Digital and Customer Products - JetBlue Web Application and Mobile Application features like Payment Card Industry, Fare Options, NEO LD, Cash+Points, Extras, Bookings and Payments on Google Cloud Platform.

Roles and responsibilities

Facilitate Backlog Grooming, Sprint Planning, Daily Standup, Sprint Demo/Review and Retrospectives on a 2-week cadence.

Responsible for coaching 1 Kanban Team and 3 scrum teams consisting of 17 geographically distributed team members in each team to build better software and achieve faster time to market using Agile Methodologies.

Our teams consist of 24 members where 14 are from offshore and 10 are present onsite.

Monitor and tracked progress, prepared status reports, resolved conflicts/issues, coordinated tasks and activities directed towards completing the project goals.

Identify and mitigate Risks, resolved Impediments within the development team, escalated issues to leadership, resolve external impediments, blockers by communicating with scrum masters from external teams to achieve sprint goal.

The frontend teams use JavaScript, Angular and backend teams use Java to build the applications. The backend team uses Postman to organize API development and testing.

I participated in estimating the user stories, where the Product Owner explains the acceptance criteria of the User story and each developer gives their predicted story points and if it is different from others, they discuss why the story needs more or less story points.

Work on finalizing project priorities, schedules, define solutions.

Collaborate with Product Owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria were agreed upon and stories were ready for sizing.

Assist in implementing the Scaled Agile Framework (SAFe) in our organization and continue facilitating quarterly Program Increment Planning events across the organization.

Have been a part of projects from sprint 0 to completion phase with clear understanding of project goal.

Monitor and tracked Milestones, status of releases and ensure work progress visualization on the scrum board. Used Kanban board to track bugs, defects, and Technical debt.

Coach the teams Agile Values and principles.

Actively involved in discussions with the team members and attended scrum of scrums to identify dependencies and minimize them by collaborating with the Scrum Masters of other teams.

Guide new Kanban and Scrum teams in developing team processes, determining Definition of Ready and Definition of Done, creating working agreements, establishing and maintaining Work In Progress (WIP) limits.

Use Kanban to instantly understand impediments and take steps to remove them.

Coordinated between different internal teams and Stakeholders such as Architects, Business Analysts, DevOps Team across the company and partner companies on REST APIs and deployments.

Work with Kanban teams to improve cycle and lead times and in maintaining focus for continuous delivery.

Assist the Product Owner in user story creation, prioritization product Backlog grooming through requirements.

Gather and update project material, project documentation, completed budgeting, forecasting, business flows.

Maintain and improve the services through use of metrics and KPIs.

Effectively tracked team’s progress using burn down, velocity and release forecasting.

Attend Scrum of Scrum events to identify the issues, dependencies, participated in the update of the project status and to work on the progress of the project.

Work with DevOps to drive delivery of projects.

Facilitate the organization’s move to a new change control process.

Manage the building out of 5 test environments – DEV, INT, QA, STG, PROD with Continuous Integration Continuous Deployment for upgrading Backend Micro Services and Frontend code to release. Managed timelines for promoting the code to higher environments and production. Performed different types of testing in the absence of QA Tester.

Coordinate multiple releases on set cadence using Service Now as an Enterprise release & change management tool.

Identify the customer insights and key drivers of positive and negative customer experience based on analysis and other feedback sources and created a report and recommend on changes to potentially improve the services.

Plan, schedule and execute all stages of enterprise software and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards, and targets.

Wells Fargo, Charlotte, NC (Dec 2016 – Aug 2017)

Scrum Master

Project: Review and verify borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines, and lending-program requirements.

Roles and responsibilities

Coordinated all scrum ceremonies including Sprint Planning, Daily Standup, Sprint Review and sprint Retrospectives, story grooming and release planning.

Scheduled and allocated work provided advice and guidance and resolved impediments, blockers to meet technical performance and financial objectives. Coach the teams Agile Values and principles.

Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines.

Promoted SAFe quality practices, helping improve the quality of deliverables, & meeting the Definition of Done.

Contribute to product roadmap planning, project scheduling and release management.

Understanding of incremental delivery and the value of metrics including backlog tracking, burn down metrics, acceptance criteria, velocity, and task definition.

Lead release teams through look-ahead planning, release planning, backlog grooming, JAD sessions, defect management, test driven development and execution.

Built KPI dashboards that improve the accuracy, transparency and compliance of reporting and planning for numerous client businesses.

Attended Scrum of scrums to discuss the progress of the project and track dependencies.

Escalated issues to leadership which resulted in meeting commitments.

Assisted in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes.

Identify and remove organization and team impediments to enhance productivity and efficiency.

Coordinated with other teams, attend Scrum of Scrum events, and identify the dependencies, participated in the update of the project status and to work on the progress of the project.

Worked on upgrading the code to higher environments and production with DevOps.

Planned and prioritized Continuous Integration Continuous Deployment for promoting Frontend code and Backend Micro Services to release after performing manual and automated testing.

Provide risk management and issue / problem resolution proactively.

T-Mobile – Bellevue, WA (Aug 2015 – Dec 2016)

Scrum Master

Project: Worked for T-Mobile Web and Mobile Application project - Payment Card Industry. Here the organization stores, processes and transmits the Cardholders data for Debit cards and credit cards. The security standards are developed by the Payment card industry security council which develops the Payment card industry data security standards.

Roles and responsibilities

Facilitated scrum ceremonies such as backlog grooming, planning, daily standup, reviews and retros.

Consistently collaborated with product owner, cross-functional technical teams, and executives in supporting development and application delivery.

Organized & facilitated daily stand-up meetings, reviews, retrospectives, sprint & release plan, demos & Scrum associated meetings.

Collaborated with resource managers to manage & determined Scrum team capacity.

Assisted Product owner in conducting Product Backlog Grooming sessions and analyzing market needs.

Resolved Impediments within the development team, identified and resolved external impediments by communicating with the member of external teams to achieve sprint goal and ensure scrum process is followed.

Allocated task and tracked issues. Also, managed user stories during the project duration.

Resolved internal team conflicts and keeping the team motivated to ensure successful sprints.

Tracked the team’s performance by maintaining Velocity chart, burn-down charts and epic reports created internal reports to track team progress for individual sprints.

Manage sprint backlog items and tasks.

Manage all Scrum boards (physical or virtual).

Leads the team’s efforts towards continuous improvement.

Zolt Info Solutions – Hyderabad, India (May 2012 – Jun 2015)

Scrum Master

Project: Creation and Customization of Web and Mobile application for Client companies according to their requirements. Also handling the payments.

Roles and responsibilities

Facilitated Grooming, Planning, daily stand-up meetings, reviews, retrospectives, release plan, demos, Scrum associated meetings. Collaborated with resource managers to manage & determine Scrum team capacity.

Worked with cross-functional teams, product owner in product development and delivery.

Resolved internal and external impediments and blockers.

Assisted the Product Owner in grooming, prioritization, and user story creation.

Coordinated between project stakeholders and developers.

Assisted Project Manager to develop and maintain project schedules and programs.

Assisted Project Manager through scope and budget management process.

Assisted in implementing the Agile in our organization.

Tracked Team progress using Metrics such as Sprint Goal Success, Burn-down chart, Total number of defects vs

resolved, Team Velocity, etc. Identified dependencies by actively involving in discussions with the team members.

Remove obstacles for developers and testers. Manage sprint backlog items and tasks and manage Scrum boards.

Education

Masters in Information Assurance from Wilmington University, DE in 2019

Bachelors in Computer Science Information Technology from JNTUH, Hyderabad, India in 2013

Skillet

SDLC Methodologies

Traditional/Waterfall, Agile/Scrum, SAFE, Waterfall-Scrum Hybrid

Business Skills

Change Management, Problem & Incident Management, Impact Analysis, JAD Sessions, SWOT Analysis, Risk Management, Conflict Management, Pareto analysis, Effort and Impact analysis, Regression analysis, Why-Why analysis.

Business Intelligence tools

Tableau, Power BI, MS Excel

Business Modeling tools

MS Visio, Mockup Screens, Unified Modeling Language (UML)

Project management tools

MS Project, MS SharePoint, MS Office 365 online, Microsoft Teams

Requirement management tools

JIRA, HP ALM, Agile CA (Rally), Confluence, SharePoint

Reporting tools

Tableau Desktop, IBM Cognos, Qlikview

Architecture/Framework

Service Oriented Architecture (SOA), Cloud Platform (SaaS & IaaS)

Testing tools

HP ALM, Load Runner, Postman, Service Now, Jenkins, Github

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