Salesforce Manager
Resume:
Email : ***************@*****.***
Mobile : +1-609-***-****
Add : 2003 Scenic Drive,Ewing,
NJ- 08628
Nitin Saxena
Profile
Around 14+ years of IT industry experience encompassing a wide range of skill set, roles and industry verticals
Extensive experience of around 9 years in Salesforce.com, Force.com, Webservices, Apex,
Triggers, Visual Force,WorkFlow & Approvals.
Salesforce Dev & Admin certified,Appbuilder, Service Cloud, Copada Admin,Conga Admin, CSM® certified
Working as Salesforce SME responsible for implementation and continuous improvement of processes and procedures in support of Salesforce configuration, development and migration.
Responsible for planning, coordination and oversight of all Salesforce releases (major+minor), patches, and emergency change requests
Provide guidance and expertise on Salesforce architecture, design and implementation and design and lead Salesforce development efforts.
Responsible for creating RFP & Provide estimates for projects and manage time, cost and resources.
Facilitate release activities across all Cloud development teams, ensuring easy and timely deployments across environments.
Define and manage change control process for development of salesforce applications, Responsible for Sandbox refresh activities & and ensure all changes meet criteria prior to deployment.
Extensive knowledge on various complex Sales cloud & Service cloud projects.
Extensive knowledge on Real time & batch integration in salesforce with third party system.
Implemented Contract Management (Apttus) solution for the business
Implemented Vlocity managed package for Telecom domain
Implemented Conga managed package for Johnson Client.
Implementing Echosign e-signature solution to reduce the time to onboard the customer
Implemented Site.com for dynamic web content management.
Implemented various CLI integration with salesforce & third-party system
Worked with IBM as Onshore/Offshore SME / Tech Lead, leading team of 15-18 developers.
Overview of Salesforce Lightning & Salesforce Design Pattern.
Worked on 25+ Salesforce Projects on both Technical and Techno Functional Role.
Active involvement in pre-sales activities. Worked on Salesforce.com project proposals, scoping, solution and effort & staffing estimation.
Experience in web technologies like Java, J2EE, JSP
Proficient in analyzing and translating business requirements to technical requirements and architecture.
Strong database skills, Object Oriented Programming and development knowledge
Experience in leading and managing teams. Handled multiple roles - Project Lead, Software Architect, Developer, System Admin and CRM Systems Analyst.
Training and Awareness – Designed training programs and conducted Salesforce.com training sessions across verticals to increase Salesforce.com awareness.
Executed software projects for Banking and Financial services, Telecom and Shared Services.
Good communication skills, interpersonal skills, self-motivated, quick learner, team player.
Skill Set
CRM: Salesforce.com On demand CRM- Force.com,Apex,Trigger,Visual Force,
WorkFlow & Approvals
Development Tools: Eclipse 3.6, Dataloader, Apex Explorer, Adobe Flash Builder.,
Git Hub, Jenkin, Service Now
Functional Modules: Marketing management, Sales Force Automation, Order and Quote mgmt,
Support and Service Management.
RDBMS: Oracle 9.1, MySQL.
Languages: Apex, Visualforce, Java., J2EE, JQuery
O/S: Windows Vista/XP, UNIX
Processes: IBM’s QMS (Quality Management System)
Education:
Master of Computer Application - 2005, UPTU (Lucknow), India.
.
Professional Experience: IBM India Pvt Ltd Aug 2018 – Till Date (US onsite)
IBM India Pvt Ltd: Nov2016- Aug 2018
IBM Canada: May 2014 –Oct 2016
IBM India Pvt Ltd: Sep 2010- May 2014
Client: Johnson & Johnson
Mar 2018 – Till Date
Specification As a Salesforce SME responsible for development & support of Existing
Salesforce CarePath application Johnson & Johnson Account. Managing them
daily issues, Incident, Change Request, Production fixes, Client Interaction of
daily issues, Service request and various new enhancement for Salesforce
applications.
Roles & Responsibilities:
Interacting with client on daily basic, understand requirements from different business group, propose solution to address the business challenge and help customer to understand Salesforce.com as solution.
Working as a release manager managing all the salesforce deployment.
Define Release readiness criteria and ensure all changes meet criteria prior to deployment
Work with developers to properly resolve merge conflicts, deployment errors and meet code coverage criteria
Set up, monitor and maintain all Salesforce.com sandboxes, including creating and synchronizing sandbox metadata and appropriate data sets
Track release metrics to drive improvement and report successes/failures to stakeholders
Solution design and analysis.
Co ordinating with development team with the requirement analysis and solution approach.
Salesforce.com configuration and customization.
Incident management, Service request & Release management
Preparing the Software Requirement Specification and Design Document.
Onsite – offshore team co-ordination.
Maintaining Release management for all the salesforce application.
End to end Marketing and Sales Force implementation
Worked as a release manager managing all the salesforce deployment.
Client: Eli Lilly
Feb 2017 – Mar 2018 Eli Lilly Account
Specification As a Salesforce SME /Release manager responsible for development &
support of Existing Salesforce application for Eli lilly Account. Managing their
daily issues, Incident, Change Request, Production fixes, Service request and
various new enhancement for five Salesforce applications.
Roles & Responsibilities:
Interacting with client on daily basic, understand requirements from different business group, propose solution to address the business challenge and help customer to understand Salesforce.com as solution.
Working as a release manager managing all the salesforce deployment.
Define Release readiness criteria and ensure all changes meet criteria prior to deployment
Work with developers to properly resolve merge conflicts, deployment errors and meet code coverage criteria
Set up, monitor and maintain all Salesforce.com sandboxes, including creating and synchronizing sandbox metadata and appropriate data sets
Track release metrics to drive improvement and report successes/failures to stakeholders
Solution design and analysis.
Co ordinating with development team with the requirement analysis and solution approach.
Salesforce.com configuration and customization.
Incident management, Service request & Release management
Preparing the Software Requirement Specification and Design Document.
Onsite – offshore team co-ordination.
Maintaining Release management for all the salesforce application.
End to end Marketing and Sales Force implementation
Worked as a release manager managing all the salesforce deployment.
Client : Telus account - Canada
Sep 2015 – Nov 2016 Telus Account
Specification As a Tech lead responsible for End to End complex project implementation for
Telus Account. Implementation of Vlocity Telecommunication Package for order
capture management and integrating with various other system through webservices
Roles & Responsibilities:
End to end Marketing and Sales Force implementation
Preparing the Software Requirement Specification and Design Document.
Understand requirements from different business group. Propose solution to address the business challenge and help customer to understand Salesforce.com as solution.
Solution design and analysis.
Salesforce.com configuration and customization.
Real time & batch integration in salesforce with third party system.
Implementation of business logic and transaction control using Apex triggers and classes.
Development of custom pages and sites using visualforce.
Development of validation rules, assignment rules, workflows and approval processes.
Onsite – offshore team co-ordination.
Client: American Express -
Feb 11 – Aug 2015 & Nov 2016 – Apr -2017: Export Blue – American Express
Specification As a Tech lead responsible for End to End complex project implementation for
American Express. Specialized in cloud-based CRM solution with extensive knowledge
in salesforce technology. Leading offshore team for various complex project of
American Express. Delivered a range of medium to large sized engagements within
planned timelines and quality specifications
Roles & Responsibilities:
End to end Marketing and Sales Force implementation
Preparing the Software Requirement Specification and Design Document.
Understand requirements from different business group. Propose solution to address the business challenge and help customer to understand Salesforce.com as solution.
Solution design and analysis.
Salesforce.com configuration and customization.
Real time & batch integration in salesforce with third party system.
Implementation of business logic and transaction control using Apex triggers and classes.
Development of custom pages and sites using visualforce.
Development of validation rules, assignment rules, workflows and approval processes.
Onsite – offshore team co-ordination.
Weekly stand-up call and deliverable status co-ordination.
Technical Specification and module design documentation.
Peer review and quality standard adherence.
Overseeing the smooth implementation as well as provide post-implementation, enhancement and maintenance support to Client.
Migration planning and documentation.
Test case preparation and manual testing co-ordination with QA team.
End user training and user manual preparation.
Sales Cloud Projects :
Agreement Customization: This tool is highly customized with Apttus Package. This solution
helps Client manager to track approval from different team,
agreement clauses, rate & fee applied to different contract & Calculate
the payment to merchant. This tool reduces manual effort of client
mange & provide better tracking facility to all contract of American
express.
Business has highly appreciated the implemented solution.
Global Finance Exchange System: This solution was built for GFES for managing
Clients within the context of FXIP. The solution was built on the
Salesforce.com (SFDC) platform. Key deliverables were Client
management functions (SFDC) and Client On-boarding functions
(eKYC). This broad categorization of functions is mainly to
distinguish the two functional areas of the solution, but, they
comprise one complete, integrated solution.
This project will serve to add the functionality of Online Application
Form (OLAF). Currently, a potential Client who wants to begin FX
International Payments would visit a public American Express
website, navigate to the relevant FXIP section and download a form
in PDF format, print it and the fax or mail it to American Express.
upon receipt of that form, American Express employees would
manually enter from the form into both FXOPS and SFDC. Entry of
the information into SFDC would initiate the eKYC process. The goal
of this project is to capture all of the data on a web page which will
then store it into SFDC, thus eliminating the need for manually
keying in the data. This will benefit Amex which will allow a
greater number of new Clients to be on-boarded with less effort.
Take Amex: Take Amex is an online tool that lets you tell us where you want to
use your Amex card. Now, when you encounter a merchant who
doesn’t accept or is suppressing the Card, you can tell us about it at
TakeAmex.ca by simply entering the name and location of the
merchant along with your information and click on the submit button.
The details are sent to our Merchant Services team to follow up with
the merchant.
The focus of this project is to correct the current automated lead
assignment in Canada.
This involves integration with the iforms team using ETL batch jobs.
Track submissions by issuer.
Improve existing lead matching logic.
Improve robust reporting
Service Cloud Project :
Consumer Service Inquiry: Customer Service Inquiry (CSI) database is used for recording and
tracking the customer issues. The issues or cases can be created for
various reasons such as Billing Disputes, Travel Certificate
redemption and CTN Service related items. Replacing the current CSI
database with an alternative solution such as Force.com will address
the problems and performance issues in the CSI Lotus Notes
database.
VPOSE: The new solution will provide business users with ability to setup new
request for the existing merchant along with-it creation of the new
product enablement and its sub process simultaneously within the
Merchantforce platform. The application allows addition of existing SE
to new product. This project also reduces the time required to
complete new merchant enablement by eliminating information hand
over steps between two different platforms. Increase data capture
accuracy by eliminating information hand over steps
SBS & Shop Small Integration: The new application will provide business users with ability to setup
new record or update in the same record in Merchantforce platform.
The data received from MMDB will be received as the feed to
Merchantforce. The data will be shown as a related list on Account
record page. This will be shown when a user clicks “Assign lead to
Me” from either the “Available leads “tab or “Agent Lead Search “tab.
The segment records will be displayed under the “Contact” pane that
currently exists on that screen.
POSE: This application was build to remove the legacy Lotus Notes system
to capture the terminal requirement and process in it. To meet the
present need and enhancement the system need migration to a new
enhancement CRM application. The Salesforce meets this utility with
its enhanced User Interface and Easy accessibility. The new solution
will provide business users with ability to setup new request with
existing few profiles of the merchant along with-it creation of terminal
records for five different market and its sub process simultaneously
within the same Merchantforce platform. The purpose of this project is
to migrate the existing functionality to Service Cloud from Lotus notes.
This will provide the business users the same kind of capability that is
available in Lotus notes enabling to perform their business activities
leveraging the existing data of MF.
This project involves integration of Salesforce application with 3
different system using ETL feed.
Certification DB: The requester (Amex Business Owner) should have the ability to fill
out project request containing customer information A Project request
can have multiple projects selected in single request. The types of
projects that can be requested through a project request are
Authorizations Submission/Settlement, Telecom/Connectivity,
Reporting POS Terminal, CAPN Vendor Setups
Salesforce Integration Project:
Vlocity Order Management: This project is implementation of vlocity managed package for
order capture management project of TELUS. This system
integrate with various other system such as netcracker, WFM,
credit for fetch the detail sand process the order.
Medic: The project is looking to create a Network Data Quality Monitoring
platform that allows American Express to deliver automated data
monitoring against authorizations, submissions and settlement
data submitted to American Express from Proprietary and Network
encquirers. The data and platform will enable remediation efforts
around identified data quality issues.
The primary objectives of the project are:
•Case creation in Mf org is real time.
•Increase data capture accuracy by eliminating information hand
over steps between two different platforms.
•Take advantage of Merchantforce capabilities, to improve data
quality, improve user experience and improve process consistency
S2S connection has been used for integration between two
salesforce org.
SBS-Echosign: This project includes up gradation of the EchoSign App Exchange
plug-ins to version 14. Get the signed application form within minimal
working days so that signing process will faster and smooth. The
record data will be updated to GNA application via SFT. Multiple
market applications can be directly updated in GNA system. Get the
mandatory details from prospect by implementing text tags in
application form.
Automatic email communications happen and track the history of the
signing process. Signing process will be secure by implementing pass
code require to open the application form.
Schedule CLI jobs for updating record in GNA & Salesforce org.
INX-Online: The ‘INXS Online’ project seeks to replace the two applications currently
used by Foreign Exchange Services (FES) to service online currency
exchange transactions, with a single consolidated global solution. The
INXS Online application being developed as part of this project will
ultimately become the application for all FES online currency exchange
transactions across all markets.
June 09 – Sep10, Senior Consultant Systime Computer System Ltd, India
ICICI Prudential Life Insurance Co. Ltd. is leading firm in Banking and Financial Services This application
deals with ME (Medical Examiner) Profile Management and the billing details for the Medical Test he has
conducted to various person or client who want policy or product of ICICI Prudential. This deals with how
Medical Examiner profile data is entered in the system. On which basic ME categorization is done and there
mode of Payment. The PayPlus application caters to payouts for the Doctors on ICICI Prudential panel via
the monthly billing cycle for the Medical conducted by them for the various Insurance Policy applicants.
Work with Business Analyst in translating business requirements into Functional Requirements Document and to Detailed Design Documents
Lead analysis sessions, gather requirements and write specification and functional design documents for enhancements and customization; Analyze product impact
Designing Salesforce.com automation.
Preparation of Functional Design Document.
Preparation of Data Dictionary.
Salesforce.com configuration and customization.
Creation of custom objects, validation rules and fields.
Development of visualforce pages, triggers and apex classes to customize and leverage the standard Salesforce.com functionality.
Use of latest Salesforce.com features – Dynamic Apex, Batch Apex to re-factor existing code.
Deployment of code/trigger to Production environment and continue support.
Integration of SFDC with client external systems.
Creation of Roles, Role hierarchy, sharing rules to restrict record access and profiles to restrict functional user level permissions.
Creation of reports and dashboards.
Coordinate and communicate tasks with team members.
Ensure that development is performed as per requirements. Peer review / Code review to make sure that development best practices are followed.
Work with QA to create test scripts and scenarios for enhancements and customizations to the core product
Communicate activities/progress to project managers, business development, business analysts and clients
Develop implementation and test plans, build software acceptance criteria, coordinate and work with clients to oversee the acceptance and dissemination process
Environment: Salesforce.com Enterprise edition
Team Size : 3 to 5
Dec 2006 –June2009, Sr Consultant Systime Computer System Ltd, India
Worked as senior developer for medium and small Java projects. Some of the known clients were ICICI, Airtel, KEC International Limited.
Work as a developer and involved in Analysis of the Application requirement study, specification development.
Understanding and resolving Client’s requirement and issues rise by their internal technical team .
Documenting all knowledge gathered and reviewing those documents Responsible for Client Interaction and knowledge transfer
Supported existing Java application and resolved issues related to applications.
Term migration of insurance and coverage information into system.
Was involved in fixing the bugs during UAT.
June 2006 –Nov 2009, Programmer BM Project Pvt Ltd, India
As a Programmer and was involved in analysis, specification, development reviews, and development including coding and implementation.
Work as a developer and involved in creation of JSP pages
Understanding and resolving Client’s requirement and issues rise by their internal technical team .
Documenting all knowledge gathered and reviewing those documents Responsible for Client Interaction and knowledge transfer
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