Manager Employee Relations

Joseph Antonacci

*** ***** ******* ****** **********, NY 11758 516-***-**** ******.**********@*****.*** Summary of Qualifications

Highly motivated and detail oriented professional responsible for supervising, monitoring and maintaining automated mail processing unit. Responsibilities include training full time and temporary staff on processing incoming mail, ensuring effective use of all equipment and adherence to quality assurance specifications, and managing labor expenses in accordance with operating budget. Comprehensive knowledge of the logistics and warehouse management field. Strong supervisory and communication abilities. Experience with common warehouse equipment and ability to adapt to new technologies as needed. Excellent organizational skills and attention to detail. Great presentation and relationship development abilities.

Education

ASSOCIATES DEGREE 1992 FARMINGDALE STATE UNIVERSITY Experience

MANAGER ON DUTY WFS EXPRESS/AMAZON JUNE 2020 – PRESENT

● Oversee all department including Logistics Controllers, Warehouse Agents, Aircraft Ramp Agents, Load Planners, Supervisors and Team Leads.

● Directing, coach and mentoring direct reports to work together for continuous development of a safe and successful team. I.E. supervisors and leads.

● Accountable for 2 Inbound Aircraft breakdown, 3 outbound buildup and 25 outbound trucks meeting expedited service, and timeline driven.

● Supervise that all Safety protocols are being preformed.

● Participation in all safety initiatives and be the main contact for all safety concerns and investigations

● Hold daily shift briefings to communicate pertinent information i.e., safety, daily flight activity, irregular.

● Overseeing and advising on staffing requirements monitor/administer discipline/corrective action by or for subordinates.

● Ensuring customer satisfaction by daily feed back; acting as liaison between first level supervisor and upper management.

● Proactively monitor all the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.

● Forklift certification or the ability to pass forklift operator training and receive certification MANAGER, AUTOMATED MAIL PROCESSING PUBLISHERS CLEARING HOUSE OCTOBER 2018 – MAY 2020

● Supported processing of automated mail packages on high-speed sorting equipment.

● Collaborated with management to resolve operational problems.

● Supervised and managed warehouse processes of document storage and disposal.

● Established and monitored production standards and certify that employees adhere to them.

● Trained staff on how to properly operate mail processing equipment.

● Worked with staffing agencies to ensure adequate supply of manpower resources.

● Ensured accuracy of all machine production reports and box/day labels.

● Managed, updated and maintained daily backlog and associated reports to make sure they are submitted in a timely fashion.

● Participated in employee performance appraisal process by providing details about positive and negative employee performance events throughout the year.

LOGISTICS MANAGER POLLARI FULFILLMENT CENTER FEBRUARY 2018 – OCTOBER 2018

● Oversee all Logistics, Warehouse and Order Management.

● Identify, plan and manage special logistics and warehouse operations; ensure that accurate and complete accounting, reporting and internal control systems are functioning, that all relevant records are maintained.

● Manage shipping, receiving, and inventory processes for a large warehouse with a variety of different goods.

● Full knowledge of warehouse equipment and tools.

● Execute all Purchase orders for Processing.

● Strong communication and organizational skills.

● Provide leadership for a team

● Ensure that organizational goals are properly met at all times.

● Perform inventory analyses on a quarterly basis.

● Maintain warehouse inventory.

● Produce quarterly status reports and annual employee evaluations.

● Ensure that safety standards are met and exceeded at all times.

● Hire, train, and monitor warehouse personnel.

POSTAL/LOGISTICS MANAGER ACCESS DIRECT SYSTEMS,INC. JANUARY 2014 – FEBRUARY 2018

● Managed four departments – Warehouse, Receiving, Quality Assurance and USPS Mail Dispatch/3pl Carriers.

● Responsible for managing 3 Departmental Supervisors/Managers.

● Manage Mail Production for Standard Class processing up to 1,500,000-3,000,000 cycles per day across three shifts, six days a week.

● Approve Print designs for Customers as per Instructions

● Experience in all in-house computer hardware and software to trouble-shoot and resolve issues.

● Participate in pricing negotiations and Service Level Agreements with New Customers’.

● Daily production meeting/scheduling with in-house associates and outside client.

● Excellent rapport with USPS Management on District levels.

● Implement company procedures as part of a continuous improvement plan.

● Developed in-depth understanding of issues and concerns with interdepartmental relationships enabling effective resolution during absence of primary support staff.

● Mentor new and existing staff with respect to policies and practices ensuring compliance and consistent overall function performance.

● Provide team communications and lead morning meetings OPERATIONS MANAGER PITNEY BOWES PRESORT SERVICES AUGUST 2008 – JANUARY 2014

● Managed three departments – MLOCR machines Pre-sort Mail / Quality Assurance and USPS Mail Dispatch.

● Responsible for managing 5 Departmental Supervisors/Managers and 108 total associates.

● Manage Mail Production for First Class and Standard Class processing up to 1,500,000-3,000,000 cycles per day across three shifts, six days a week.

● Experience in all in-house computer hardware and software to trouble-shoot and resolve issues

● Implement company procedures as part of a continuous improvement plan.

● Developed in-depth understanding of issues and concerns with interdepartmental relationships enabling effective resolution during absence of primary support staff. 2

● Travel Required 20% of the time

● Mentor new and existing staff with respect to policies and practices ensuring compliance and consistent overall function performance

LETTER-SHOP MANAGER IWCO DIRECT/ FALA DIRECT OCTOBER 1990- AUGUST 2008

● Managed staff of 150 employee, 3-Shifts, 24 Hours – 6 Days a week

● Responsible for Direct Mail production producing up to 1,500,000-2,000,000 pieces per day.

● Responsible for scheduling projects across inserting and card affixing devices.

● Developed training programs, procedures, and job descriptions.

● Supported Sales, Client Service, and Data Processing in relation to all facets of production.

● Knowledgeable in Domestic Manual (DMM) / Mail preparation and Print Requirements.

● Excellent rapport with USPS Management on District levels.

● Implement company procedures as part of a continuous improvement plan.

● Support Sales, Client Services, and Data Processing in relation to all facets of mail production and USPS DMM Regulations.

● Travel Required 20% of the time

● Renegotiate vendor personnel, hardware, software and consumables contracts on behalf of IWCO Direct.

● Responsible for identifying and implementing cost savings strategies and process improvements.

● Responsible for Profit & Loss of BMC/SCF mail consolidation center maximizing transportation revenues and enhancing Standard mail delivery.

● Project planning and logistics/presort modeling on Standard mail campaigns. Skills

LEADERSHIP

● Manage and train employees throughout the department. DETAIL ORIENTED

● Ensure accuracy of all reports.

● Perform daily machine inspections.

COMMUNICATION

● Work with employees and other departments throughout the company to ensure smooth daily operations.

CERTIFIACTION

● Forklift

● Electric Power Jack

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