ROBIN R. SOLE

North Ridgeville, OH ***** adjfeg@r.postjobfree.com

440-***-**** linkedin.com/in/RobinRSole

INFORMATION TECHNOLOGY MANAGER

Dynamic and motivated Information Technology Manager with over 15 years of experience. Proven record of generating and building relationships, managing projects from concept to completion and building engaged teams. Analytical and creative leader with an ability to spearhead a team onsite or remotely.

Java, CCS, HTML5, JavaScript, C#, Cobol, SFTP/NDM (File Transfer), Tibco, Microservices, Cassandra, Spring Boot, Kafka, Apache Camel, Payment Card Industry (PCI)/Compliance & Security SDLC (Waterfall, Agile)

PROFESSIONAL EXPERIENCE

Macy's Technology, Lorain, OH

Software Development & Support Manager, August 2015 – March 2020 Provided daily support, performance, and development for 17 applications, including some tier 1 applications that required immediate response to issues to keep business up and running. Managed 3rd party authorizations and settlement (SLAs) for stores, websites and mobile. Cultivated an engaged team in multiple locations including offshore.

Drove company-wide PCI batch process to securely convert primary account numbers

(PAN). These consisted of over 14,000 files a week, with files containing as many as 33M records.

Partnered with 3rd party authorization business owner to analyze processing charges, facilitating enhancements that saved the company $7 million in annual service charges.

Assessed support needs and created a dashboard for accurate and timely information on processing of PCI files. This became a fundamental tool for both business and the help desk for processing information and updates, significantly decreasing the amount of research needed for resolving issues and proactively providing updates on processing.

Played key role in on-going application design, reevaluation and optimization to keep pace with company growth and seasonal hiring within call centers. Macy's Technology, Lorain, OH

Software Testing Manager, May 2010 – August 2015

Stabilized and enhanced the test system used by over 80 developers that supported multiple releases a year. Delivered full automation on all de-identification of data as well as all batch processing. Centralized the full suite of testing reports and allowed for extended retention of the reports. Allowing credit to test new features as well as deliver a more robust regression testing for the business.

Achieved stability in test environment, facilitating firm deploy dates for development releases and enabling the company to meet government compliance dates without requiring overtime of testers.

Evaluated and adopted new technologies to address changing industry needs concerning de-identification of sensitive PCI customer data. Allowing thorough testing of valid data without introducing unneeded risk to customers secure information. Robin R. Sole adjfeg@r.postjobfree.com Page Two

Established additional testing environments that enabled multiple projects to be tested concurrently and more new projects to be deployed sooner, resulting with fewer issues and less chance of distorted data.

Macy's Technology, Lorain, OH

Information Technology Operations Manager, February 2005 – May 2010 Supported the application as the operations manager over all batch processing. This included 20 different company names, for both proprietary and 3rd party co-branded cards. Jobs ran around the clock providing the business with up to date information and an ability to make changes to system settings.

Overhauled and deployed company-wide defect support model, eliminating wasted time working on redundant issues and enabling smoother uninterrupted processing.

Integrated larger fixes into releases, allowing for more comprehensive testing and a smoother transition for the business.

Built and maintained a log of incidents that provided an overall view on the system issues. Then met with developers to investigate ways to strengthen the applications as a whole and improve processing.

PREVIOUS EXPERIENCE

May Company Department Store, Lorain, OH

Programmer Analyst: Lead Programmer

Covered batch as well as online systems. Worked on multiple major and minor code releases as well as individual tasks and conversions. Focused on customer statements as well as the multifaceted approach to credit card terms, changes, and notifications.

Established a reporting process that generated quick formatted information on changes made to accounts in the system, saving research time and giving more information to both the programmer and the business.

Enhanced an operational support tool to include additional information on new accounts, enabling faster retrieval of information, quicker responses to questions and decreased time for support team to pull data.

EDUCATION

Bachelor of Business Administration: Computer Science and Programming Ohio University, Athens, OH

COMMUNITY INVOLVEMENT

United Way, Special Olympics

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