Surendran k

India-Kerala-Palakkad

Mobile India. 0091-920-***-****

Email : adjfe9@r.postjobfree.com

Dear Sir,

Enclosed is my resume outlining 28 years of extensive experience in IT-Operations & Infrastructure. As you will see, my credentials include progressive responsibility with documented success in the above mentioned area at various organizational levels.

Having served in various positions since graduating from college with the best of companies, this experience has enhanced my ability to think and work productively under pressure. I possess a hard-working ethic in pursuit of excellence, superior organizational and management skills and team-building talents, resulting in high goal attainment. I have all the confidence and experience needed by a IT-Manager.

My impressive background will provide your department with a self-motivated, helpful and flexible associate who knows what is needed to get the job done. I am both persuasive and capable of developing rapport and trust, as well as experienced in influencing the attitudes and ideas of others.

In closing, let me take this opportunity to express my sincere thanks for your valuable time and consideration in this important career opportunity. I would appreciate a personal interview at your convenience to discuss in greater detail how my expertise would be of mutual benefit.

Sincerely,

Surendran.K

Encl : Resume.

Objective

Forward thinking IT-Manager with a track record of success in implementing change and building and managing top-performing teams. Adept in driving IT Projects & solutions that improve organizational processes, efficiencies and systems. To obtain a responsible and challenging position in the information technology industry with an organization that will utilize my skills in system administration, software evaluation and implementation system design, network engineering, server, workstation, Ups support & VoIP Services.

Skills

Implementation of Security Devices Fortinet Firewall, Sangoma VoIP pbx, Sangoma Fax gateway, HP Core & Access level Switches, Aruba-Controller for corporate wireless connectivity, Aruba Wireless Access Points, Winpak Door access System, Honeywell Cctv System, VMS Systems, Morpho Manager with Morpho sagem Biometric systems, Windows servers 2012, Microsoft Office, Mcafee, Crowdstrike antivirus solutions, Cisco Switches & Access Points, Network administration, Polycom video conferencing system, Barco, Riverbed wan Optimizer. Mpls, LeaseLine & Dsl connectivity for Branches, SDwan implementation for Capital & Branch Network. Apc Ups installation & monitoring.

Work Experience

IT-Manager- Operations & Infrastructure- June-2013- Sep- 2020

Oman Trading Establishment-Bahwan Group of Companies-Muscat-Oman.

Responsible for information technology division supporting 1950 Windows workstation user with 80 Microsoft Windows Servers with 70 Branch Location in Oman & UAE.

Maintained and administered computer network and related computing environments, including computer hardware, systems software, application software and all configurations.

Evaluated the organizations technology use and needs and recommended, such as hardware and software upgrades.

Met with department heads, managers, vendors, and other to solicit cooperation and find solutions that would help streamline operations.

Provided staff and user with assistance solving computer related problems, such as malfunctions and programs problems.

HP IMC implemented for Firmware updates to Aruba Core 5406R, HPE Server Farm 5510 & Aruba 2900 Access Switches.

Aruba Mobility controller 7205 implemented with Aruba AP205 & AP205H with Auto provisioning for firmware updates, security updates & authentication for Guest & Staff WiFi.

Responsible for oversight of timely internal help desk response for end users.

Evaluated, implemented, maintained, troubleshoot and took role of subject matter expert for all

Approved software applications.

Responsible for the implementation, maintenance and troubleshooting of physical & virtual servers, including Windows, Unix & Aix systems.

Ensure all passwords as well as any of the systems passwords are not given to anyone else.

Ensure that unauthorized staffs are not provided access inside the Data Centers.

Ensure that the Company’s confidential data / information are not provided to any unauthorized staff unless email or written approval is there from CEO.

Ensure that none of the computer hardware, software or any data/ information is taken out of the Company at any time without the written permission of the CEO/Chairman.

Responsible for effective implementation and maintenance of windows via local and remote desktop and laptops.

Responsible for the implementation and maintenance of Cloud Services- Azure, office365, Fortinet cloud connectivity to ISP Data to Cloud services.

Implemented, maintained and troubleshoot VOIP and Sip system with Sangoma Pbx & Vega Fax Gateway for PSTN Lines at Centralized data center & Branch Locations.

Implemented Sangoma SBC & vocal com for VOIP

Responsible for implementation of SAP-R3 & Crm Gui connectivity to Capital & Branches for 1950 Users.

Responsible for Microsoft onsite exchange connectivity for capital & branch location with outlook 2010 & 2016.

Responsible for Configuring Firewall and create site to site Secure VPN for 70 Locations to connect with Centralized data center to access ERP and other applications.

Responsible for Coordinating with vendors and AMC contractors to secure software products, Server maintenance, Ups, Network hardware, security products, Copier & Printer services.

Responsible for visiting branches on a regularly basis to follow up on necessary system update or hardware malfunctions & connectivity issues.

Responsible for Implementing & maintaining Fortinet firewall for centralized data center with policy for web filtering, intrusion protection, Guest & Staff Wi-Fi Access.

Responsible for co-ordination & Implementation of ISP Mpls, Adsl, Isdn, SIP, Pstn, Lease Line with Fiber optic connectivity at Centralized data center & Remote Locations

Responsible for Point to point & multi point connectivity with proxim wireless access points.

Responsible for Implementation of Fiber Optic Cabling for Campus Network Infrastructure

Responsible for identifying opportunities for improvement in communication cost and IT-Hardware procurement & Maintenance.

Asst.Manager-IT- June2007-June2013

Oman Trading Establishment-Bahwan Group of Companies-Muscat-Oman.

• Manage and prioritize the design, maintenance, development and evaluation of all infrastructure systems including LAN, WAN, security, server, Internet, intranet, and wireless implementations

• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future group requirements

• Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed

• Conduct feasibility studies for a variety of upgrade projects, improvements and policy

• Prepare scope of work reports, and other documentation for infrastructure projects and associated efforts

• Participate in the development of IT strategies in collaboration with the group’s executive team

• Define hardware and software standards for the organization

• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure

• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructures and help desk procurement

• Negotiate with vendors and contractors to secure infrastructure-specific products and services

• Establish and maintain regular written and in-person communications with the group’s executives, decision-makers, department heads, and end users regarding pertinent infrastructure activities

• Manage and provide guidance with the planning and deployment of infrastructure security measures

• Establish operational level agreements (OLA) with application manager

• Ensure & Monitor all IT data & system backup are taken properly and restoration of backup data testing is conducted regularly

• Make sure all support incident are recorded in the Help-desk system and updated accurately online. Secondly, ensure pending work is carried out on a Time bound action program.

• Provide continuous feed back to the division head on matters relating to profiles, data storage systems/backup, system tuning and any other related matter.

• Make sure all software/license legal requirements are maintained and any illegal usage to be brought to notice of management for regularization.

• Ensure that the continuous cross functional training is given to team’s member on all the jobs handled by you.

• Carry out any other job/s entrusted to you by your supervisor from time to time.

• Follow all standard operating procedures (SOP) through the effective use of Knowledge management.

IT-Supervisor- June1992-June-1998, IT-Executive & Sr.Exectuive-June1998-June2007

Oman Trading Establishment LLc-Bahwan Group of Companies-Muscat-Oman.

• Provide IT technical support for both hardware and software issues to our users within the office, on-site and remotely.

• Manage the configuration and operation of client-based computer operating systems.

• Assists in the planning, design, documentation, and implementation of various systems to

include desktop PC’s, servers, network equipment, and software applications.

• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices.

• Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary.

• Installs and tests computers and related network hardware in a LAN/WAN environment.

• Manage network printers and scanners, Switches, Wi-Fi Access Points, and other IT related Devices.

• Strong knowledge in Active Directory Server, Exchange Server, File Server, Ibm Rs6000, Ibm E50 Server.

• Administrate infrastructure, including Multimux, database, malware protection software and other process.

• Maintain IT asset management, component inventory and related documentation and technical specification information.

• Develop and maintain documentation about current environment setup, standard operating procedures, and best practices.

• Coordinate with vendors and AMC contractors to secure software products, Server maintenance, Copier & Printer services.

• Assist IT team to complete their IT task and follow up day to day IT operations.

• Assist the IT manager in developing and coordinating future network replacement plans and upcoming projects.

• Configure MultiTech Multimux & MultiTech Modems to create site to site connectivity with with Centralized data center to access Oracle data base, Aix & Unix applications.

• Configuring Cisco Router & Ibm-Switches, IBM VT-Dumb Terminal, Serial Dot Matrix, Line printers & Desktops via serial Lease Line connectivity to access all applications at Capital & Branch Locations.

•Payroll processing & Generating Reports for Credit Collection, Vehicle sales, Service &

Parts & Procurement department.

•Data Processing & Price updation from spooler tapes for spare parts system.

•Vehicle Sales Reporting & Sales Ordering for Marketing Department thru online dealer network system for General Motors.

•Implementation of Dealer Parts Imager system with with Windows NT Server for General Motors, Hyundai Motors, Subaru Motors & Isuzu Motors.

• Keep on Update windows OS patches, antimalware’s and Security appliance patches.

• Keep monitor software and hardware license and subscriptions and other IT related renewals.

Projects Implemented for Group Companies

TATI- Technical & Administrative Training Institute-Oman

Implementation of IT-Infrastructure with Cat6 Network connectivity for Lan with Hp & Cisco switches & Wan & internet connectivity to Azure Cloud Service with Fortinet Devices for capital & branch locations. Implementation of Azure cloud services for office 365 & Mcafee CrowdStrike Antivirus products.

ASM-Al-Asariyah Marble -Oman

Implementation of IT-Infrastructure with Cat6A Network connectivity for Lan with Aruba switches & Wan & internet connectivity with Fortinet Devices for capital & branch locations. Implementation of cloud services for office 365 & Mcafee Antivirus products.

Network Infrastructure Lan & Wan connectivity to all Factory Manufacturing Equipment to connect online for daily Production activity with parent Italian company.

APL-Logistic Oman

Implementation of IT-Infrastructure with Cat6 Network connectivity for Lan & internet with Aruba switches. Wan connectivity with Fortinet Devices to centralized Data center At APL-Singapore locations.

Implementation of cloud services for office 365 & Mcafee Antivirus product

Implementation of VOIP SIP connectivity with Sangoma Pbx Gateway.

Howden Insurance Brokers-Oman

Implementation of IT-Infrastructure with Cat6 Network connectivity for Land & internet with Aruba switches. Wan connectivity with Fortinet Devices to Microsoft Azure Cloud Services

Implementation of cloud services for office 365 & Mcafee Antivirus product

Implementation of VOIP SIP connectivity with Sangoma Pbx Gateway.

Education

Graduate from Christ College –Bangalore University

CCNA Certified

Cisco, 3com & Fortinet Training completed

1 Year Diploma from Calypso Computer Systems-Bangalore.

Personal Particulars

Date of Birth – 08-05-1967

Marital Status – Married

Driving License- Valid in Oman & India

Languages–English, Malayalam, Hindi,Tamil,Kannada & Telugu.

Passport Number:U0764138

Nationality: Indian

Strengths:Positive attitude, Hardworking, Sincere,Sound inter personal Skills.

Promise and Expectation

Ability to work under pressure.

Sincere and hardworking to excel in job assigned.

To grow along with the organization.

Brief Organization Profile

Oman Trading Establishment LLC is one of the largest dealers in Sultanate of Oman for Automobile’s (Chevrolet, Cadillac, Hummer, Hyundai, Subaru, Chery, Ssangyong & Isuzu), Electronic and home appliances (LG, White Westing house), Tyres &Batteries (Pirelli, Han Kook, Sumitomo, MRF, AC Delco Accessories) and Shell Lubricants.

Organization Worked:

Wipro GE Medical System-Bangalore

Electronic Research Limited-BPL-System Bangalore

Balan & Co-Bangalore

Referees

1. Mr. Bupender Pant 2. Mr. Murthy.V

CIO Sr.Manager-Network & Information Security

Oman Trading Establishment LLc Bhawan-IT

Contact Nos:009**-******** Contact Nos:009**-********

3. Mr.Magi Menon

DGM-IT-OTE

Bahwan Group

Contact Nos:009**-********

Date : 18/09/2020 Yours faithfully,

Place:Palakkad-Kerala-India Surendran.K

Surendran.K

India-Kerala-Palakkad

Mobile India-0091-920-***-****

Email: adjfe9@r.postjobfree.com

GULF IMPEX ELECTRONICS

GULF IMPEX ELECTRONICS

GULF IMPEX ELECTRONICS

Post Box: 21262,

Sharjah, UAE.

Mobile: 050-***-****

Email: adjfe9@r.postjobfree.com

adjfe9@r.postjobfree.com

GULF IMPEX ELECTRONICS

Post Box: 21262,

Sharjah, UAE.

Mobile: 050-***-****

Email: adjfe9@r.postjobfree.com

adjfe9@r.postjobfree.com

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