James Maguire
Port Washington, NY ***** 516-***-****
********@*****.*** LinkedIn Profile https://www.skyboximages.com/ SUMMARY
Dynamic and entrepreneurial professional with 20+ years of experience in Ticket Sales Operations and Sports Photography. Committed to leading cross-functional teams in a dynamic environment to deliver value propositions and optimize client servicing. PROFESSIONAL LEADERSHIP EXPERIENCE
SKYBOX IMAGES, Port Washington, NY August 2018 - Present Founder & Sports Photographer
● Capture imagery of important sports events at Lacrosse, Ice Hockey, Football, Baseball, and Basketball games.
● Oversee the post-production of all digital content by identifying players and conducting color editing / proper image design cropping.
● Experienced with a Canon EOS 1dx Mark 2 with the Canon EF70-200mm 2.8 IS II and EF 100-400mm IS II 44.5-5.6 lenses.
● Serve as the Head Photographer for the Port Washington youth activities (PYA) and Port Washington High School Ice Hockey Team.
METROPOLITAN OPERA HOUSE, New York, NY
Assistant Head Treasurer January 2014 - Present
● Supervise the operations of the box office by prioritizing the strengths of 12 team members to effectively handle tasks.
● Address inquiries for over 3500 customers per event regarding ticket pricing, subscriptions, reservations, and discounts, resolving 10-15 customer issues each show in a timely manner.
● Manage budgets and evaluate the financial analytics of each event, achieving sales goals by returning $30,000 in ticket sales each event.
● Oversaw strategic initiatives regarding allocation management procedures in accordance to ADA regulations and cell phone guidelines.
● Led the installation of 3 new “Hold at Box Office” windows, improving operational efficiency to 75%. Box Office Treasurer & Ticket Seller July 2006 - August 2014
● Interacted between 75-150 daily patrons, subscribers, and customers each day and handled show inquiries.
● Processed $30,000 of mail orders, group sales, and print subscription tickets to regular customers and subscribers.
● Streamlined the process of printing subscription tickets by researching opportunities to reduce the processing time. KOCH THEATRE, New York, NY October 1996 - June 2006 Box Office Treasurer
● Coordinated box office operations with 8 treasurers: printing tickets, answering customers, and resolving technical issues.
● Distributed 50-75 patron subscriber tickets per evening for the NYC Opera, NYC Ballet, and outside presentations.
● Reconciled $5000 - $7000 in box office sales to match up to the compiled batch reports. THE NEDERLANDER THEATRE & PRODUCING ORGANIZATION, New York, NY February 1995 - August 1996 Box Office Treasurer
● Achieved $2000-$4000 in sales goals per evening event, maximizing all performance objectives.
● Collaborated with 5 box office treasurers to handle customer needs of over 100 patrons per show.
● Developed strong interpersonal skills by conversing with customers to understand and address their concerns. PROFESSIONAL SKILLS, ATTRIBUTES, & CORE PROFICIENCIES
• Operational Excellence • Business Acumen • Budget Analysis • Strategic Direction
• Brand Management • Marketing Campaigns • Information Management • Storytelling
• Presentation Skills • Continuous Improvement • Metrics Reporting • Hospitality
• Team Leadership • Oral Communication Skills • Client Relations • Attention to Detail
• Microsoft Office Suite • Microsoft Word • Microsoft Excel • Microsoft PowerPoint
• BOCA & SATO Printers • Ticketmaster • TESSITURA Systems • ZOOM EDUCATION
AMERICAN INTERNATIONAL COLLEGE, Springfield, MA Graduation: May 1994 Bachelor of Science, Criminal Justice
Minor: Psychology and Sociology