Cashier

Dineo Mabe – 940**********

**** ****** ****** **** * Diepkloof 1864 +27-78-129-**** **************@*****.***

mailto:********@*****.***

EDUCATION

**** ***** **/******: Madibane High School

Subjects Passed Life Science, Geography, History, Maths Literacy, Life Orientation, Computer Literacy and Languages

WORK EXPERIENCE

Sep’2015 to Dec’2016 CAPPELLO Restaurant/ Customer Relationship

Agent/ waitress

Responsibilities

oCollect payments from customers.

oGreeting and giving out menus to customers.

oServing food and drinks

oDealing with bill payments.

oResolving and taking ownership of customer queries

oAssisting customers with all value-added services

oTake and write customer’s food orders on order slips, memorise

oOrders and enter orders into computers for kitchen staff.

oSales and Marketing

WORK EXPERIENCE

August 2018 to October 2020 Customer Assistant: Tills

Responsibilities

oDemonstrates an understand of World of difference by offering non-Woolworths card customers and Woolworths loyalty card

oGreet, smile and acknowledge customers

oServing food and drinks

oThank customers by names to ensure exceptional customer service

oOffer customers available services eg utility bill payments and airtime

oProcess till transactions efficiently and effectively in line with till procedures and policies eg Check scanned price against SKU ticket

oScan and packs efficiently at till points and check all payments for irregularities

oUnderstands and promotes the different methods of payment or transactions eg gift cards, world of difference cards

oKnow what special events are being promoted in the store eg Christmas Mothers and Father’s Day, Valentines

Skills Acquired

Speaking Active Listening Service Orientation Social understanding Coordination Critical Thinking Time Management Writing and communication.

Behavioral Qualities

Focused and priority driven – staying focused amidst the multiple demands and expectations Innovative Customer centricity Accuracy and attention to detail Relationship builder – strong people focus Operate with integrity (high ethics) Pressure tolerance Team player

Training

Computer training, Customer service and in-house training

REFERENCES

1. Name Mr. Tebogo Molefe

Capacity Manager

Contact Number +27-76-648-****

Name of Company CAPELLO

2. Name Mrs. Mpho Nhlapo

Capacity Customer Relations Manager

Contact Number +27-83-212-****

Name of Company Ekurhuleni Metropolitan Municipality

Name Ms. Karabo Nkomo

Capacity Store Manager

Contact Number +27-73-658-****

Name of Company Woolworths

The End

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