Sports Management / Communications

BRITTANY SERVISS

Greater Chicago Area 773-***-**** ***************@*****.***

Skills Summary

Motivated team player with 5+ years of management experience and 10+ years experience in the service industry. Recent graduate with a Masters in Business Administration with a focus in Sports Management. Over 6 years of experience as a youth coach and 2+ years experience working for a professional sports team. Education

MBA in Sports Management 2019

BA in Communications 2015

Experience

Streeterville Realty

Office Manager / 2018 - 2020

• Maintain office services by organizing office operations and procedures

• Implement weekly project meetings to help stay on schedule

• Prepare payroll on a weekly/bi-weekly basis

• Control correspondence and coordinate real estate showings, meetings, and other appearances for the Managing Broker

• Intercept unit applications and process for unit owners

• Draft lease per CCTO and building documents

• Assist in maintaining the “Top Producer” status for the company Chicago Jets

Youth Hockey Coach CEP Level 3 Certified / 2016 – present

• Execute the instruction of players in the rules, regulations, equipment, and techniques of the sport

• Organize and direct individual and small group practice activities and exercises

• Assist with determining game strategy and practice planning

• Follow established procedures in the event of an injury

• Model sports-like behavior and maintain appropriate conduct toward players, officials, parents, and spectators

2

Chicago Wolves

Game Day Operations Staff / 2018-2019

• Set up, operate, and manage the teams’ interactive Kids Zone

• Manage on-site activation and fan experiences

• Promote Skates Mates Club registration and help increase memberships

• Facilitate teams’ various charitable initiatives: 50/50 raffle, Chuck-A-Puck, etc.

• Assist with teams’ mid-season and year-end merchandise sales

• Provide high-quality customer service interaction with all guests to enhance entertainment

Chicago Sky, WNBA

Game Day Operations Assistant / 2018-2019

• Set-up and tear-down of concourse

• Supervise entertainment groups

• Manage concourse activities

• Manage pre-game and post-game events

• Manage on-court promotions

• Format and create game-day event forms for the arena

• Communicate with PA table to coordinate on-court promotions

• Communicate and manage appearances for team mascot Chicago Sky, WBNA

Inside Sales Representative / 2018

• Solicit new season tickets, group tickets, and premium seating business

• Average 75 phone calls per day in additional to email and face-to-face meetings

• Service all incoming requests for season and group ticket inquiries

• Provide additional support to the Ticket and Service department

• Attend off-site events to generate leads

Gale Street Inn

Bartender/Bar Manager / 2014 – 2017

Loyola University Chicago

Men’s Hockey Assistant Coach / 2019-2020 Season

Latin High School Chicago

Girl’s Hockey Head Coach / 2016 – 2017 Season

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