Computer Operator Manager

JAMES WILLIAM MCCULLOUGH

740-***-**** • ****************@*****.***

SUMMARY

Technical professional with experience leading direct reports, driving process improvements and operational reliability while developing strong teams. Motivated and highly skilled leader delivering direction and results for company initiatives. Energetic, excellent communication skills and detail oriented with a passion for quality work. Key skill areas:

Operations Management

Project Management

Employee Development

Employee Management

Technical Training

Team Lead Management

PROFESSIONAL EXPERIENCE

Nationwide Children’s Hospital, Columbus, OH

ASSET MANAGEMENT ANALYST September 2016 to Present

Update CMDB and Asset ServiceNow modules for all hardware with warranty dates, SLA and

depreciation amounts.

Assist with project rollout for hospital expansion and hardware upgrades.

Meet with hardware vendors to renew support and service maintenance contracts.

Collaborating with project teams for new system rollout requirements.

Install software via SCCM, including Microsoft OneDrive for cloud storage.

Report generation to track KPIs and department goals.

Inventory control for disposable IT assets.

Working with other IS staff in functional or cross-functional teams to meet goals, objectives, and responsibilities.

Abbott Laboratories, Columbus, OH

SUPERVISOR, DATA CENTER June 2011 to August 2016

Serve as 'Manager on Duty' for all critical, enterprise wide problem tickets assigned to the global IT group and coordinate resolution of issues.

Ensure Service Level Agreements (SLA's) are achieved for all issues.

Escalate critical issues and initiate hypercare/war room lines 24/7.

Selected as Project Manager and point of contact for many department projects.

Conduct regular brainstorming sessions and develop process improvements with the team which increased operational efficiency and automation of tasks.

Mentor and coach 8 direct reports in Chicago and 4 direct reports in Columbus which resulted in more productivity, quicker response times and great teamwork.

Conduct annual employee performance appraisals and development plans which led to several direct reports moving on to different positions.

COMPUTER OPERATOR/SENIOR COMPUTER OPERATOR December 2007 to June 2011

Ensure monitoring and availability of all global production systems, including: Global Windows Servers (SIM, Blade Logic, SCOM) Exchange (Outlook) and Notes Environments (BMC, GSX).

Global Facility Monitoring (Metasys, RFCode and Teletrol applications).

MVS mainframe monitoring and triage. TSO, Zeke/Zebb, JCL, Netview.

Monitor and triage Autosys R11 job scheduler (UNIX) and Netbackup environments.

Monitor Network issues using Solarwinds.

EDUCATION

Franklin University, Columbus, OH

Bachelor of Science (B.S.) Business Administration

The Ohio State University, Columbus, OH

Associate of Science (A.S.) Business Major

Comptia Certifications- A+, Network+, iNet+, Linux+, Security+

ITIL Foundation Certification, ITIL Intermediate Certifications (Strategy, Design and Operations) - 2017

References provided upon request

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