Manager Customer
Resume:
CURICULUM VITAE
HERBERT BERNABE NAVARRA
Unit N, 3435 P. Sanchez St. Sta. Mesa Manila
Mobile Number: 092********
Email: **************.***@*****.***
Work Experience:
Nowcom Global Services
33rd floor Raffles Corporate Center F. Ortigas St. Pasig City
June 2016 – November 2020
Bilingual Loan Verifications Specialist
conducting interviews with customers in the U.S. applying for a car loan (both English and Spanish)
contacting employers and insurance companies to verify employment and insurance coverage, respectively
contacting references to establish customer’s identity
Omega Healthcare Management Services Inc.
15th Floor, Union Bank Plaza, Meralco Ave., Ortigas Centre, Pasig City – 1605 Philippines
November 2015 – June 2016
Healthcare Executive – Spanish Bilingual
Answer incoming customer service telephone calls and take appropriate action to resolve accounts.
Answer questions, process information obtained from patients and process customer complaints by giving information to the appropriate person.
Call insurance company or third party to obtain billing information and / or to check claim status or benefits eligibility.
Adhere to all company policies and procedures.
Adhere to and comply with information systems security. Know and follow Information Systems security policies and procedures. Attend Information System security training, when offered. Report information systems security problems.
Startek Philippines
SM CyberOne Bldg. Jupiter St, Buendia Avenue, Makati 1209 Metro Manila
November 2013 – November 2015
Technical Support Representative
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
Diagnose and resolve technical hardware and software issues involving internet connectivity and email clients.
Sitel Philippines Corporation
1808 Ruby Rd, Pasig, 1605 Metro Manila
March 2011 – October 2013
Customer Service Representative
Resolve customer complaints via phone
Cancel or upgrade accounts
Assist with placement of orders and refunds
Take payment information and other pertinent information
Answer questions about warranties and term of sale
Inform customer of deals and promotions
Sell products and services
Educational Background:
College: Filamer Christian University
Course Graduated: Bachelor of Science in Computer Science
Achievements: Graduate 2011
High School: Panay State Polytechnic College – Agri – Science Department
Achievements: Graduate 2002
Spanish Course
Instituto Cervantes de Manila
Skill and Knowledge Qualifications:
Can speak English and Spanish
Ability to communicate both written and oral
Proper phone etiquette;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;
Effective listening skills;
Willingness to co-operate with others and work to the greater good;
Multi-tasking capabilities
Data:
Birth Date: August 29, 1985
Birth Place: Mambusao, Capiz
Age: 30
Gender: Male
Civil Status: Single
References:
Name: Nińo P. Llorente
Position / Job Title: Regional Credit and AR Senior Manager – Publicis Groupe
Workplace: Makati City
Contact Number: 099********
Name: Rochelle U. Potato
Position / Job Title: Senior Operations Manager - Concentrix Corp.
Workplace: Makati City
Contact Number:094********
Name: Wilna Mae Canal
Position / Job Title: Trainer - Acquire BPO Philippines
Workplace: Pasig City
Contact Number: 091********
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