ESEOGHENE AGBROKO

**** ******* ******, *** ********, NY 11691

adjf87@r.postjobfree.com

***-***-**********:adjf87@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Resourceful Cisco-Certified Network Associate and AWS Certified Solution Architect committed to performing assigned tasks while working in a fast-paced environment. Adept at identifying system performance and operational issues. Specialize in designing implementing and maintaining networking and cloud infrastructures.

EDUCATION/CERTIFICATION

Cisco-Certified Network Associate – CCNA January 2021

AWS Certified Solution Architect Associate January 2021

BICSI Certified Level 1 Cable Installer November 2020

OSHA 30 Certified November 2020

Bachelor’s Degree - Computer Engineering Technology December 2012

Delta State Polytechnic

SKILLS

Knowledge of network operating systems including Linux and Windows

Extensive knowledge of computer installation and maintenance

Good knowledge of cloud based solutions (EC2, S3, Route53, RDS, IAM, VPC, ELB, etc)

Knowledge of web technologies (HTML, CSS, JavaScript, HTTP)

Experience managing/troubleshooting Active Directory

Experience managing/troubleshooting Office 365/Azure

Profound understanding of LAN and WAN management and maintenance protocols

Knowledge with DevOps technologies such as Jenkins, GitHub, including Docker, Kubernetes, OpenShift

Knowledge with Scripting Languages (Python,Shell, PowerShell)

Knowledge of Ansible, Chef and/or Puppet

Strong familiarity of network analysis and management tools

Excellent ability to work well with others and independently as necessary

Remarkable analytical and problem solving abilities

Ability to work flexible schedules

PROFESSIONAL EXPERIENCE

Field Service Representative/IT Support August 2017 – April 2020

Advanced Technology Services, Inc.

Takes service calls and thorough documentation of all work via our ticketing system

Supporting our clients via phone, email, remote login and/or on-site as necessary

Runs basic diagnostics and performs basic module replacement on Servers, PCs, laptops, MACs, Printers, plotters and tablets.

Performs preventative maintenance activities on certain products as directed

Installation, deployment, maintenance and configuration of Microsoft workstation operating systems and productivity software

Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, unlock and reset passwords.

Computer/Printer Technician December 2016 -August 2017

CarrXerox Company Inc.

IT operations, Datacenter and desktop support.

Performed diagnostic and troubleshooting of printer issues, maintenance and installation of new machines, configuration of firmware, and replacement of worn or broken parts.

Provided excellent customer service by resolving printer issues on time and building a friendly rapport with the customer.

ATM Technician Level 2 March 2016 – December 2016

NCR-Schoening Technology Group Inc.

Collaborated with ATM machines owners, bank representatives and/or subcontractors to resolve ATM issues.

Successfully diagnosed and troubleshot ATM machines, communication breakout boxes and uploaded software.

Performed routine preventive maintenance on ATM machines.

Maintaining ATM's (Hardware/Software), Alarms, Cameras, Lock/Safe/Vaults, and AHD/VAT while keeping customer service a priority.

Successfully kept up with team communication and daily/hourly tracking of details and expenses, and required reports.

Efficiently managed arrival & repair time requirements to meet company and team goals.

Computer Tech September 2013 — February 2016

Olabite Computer Service

●Extensive experience in break/fix desktops, laptops, printers.

●Provided support to users to diagnose, troubleshoot and resolve related problems.

●Setup, configure, install and support all PC equipment and peripherals.

●Supported Win OS; XP – 7 – 8; Supported MS Office: 2007 – 365.

●Worked on special projects to repair and install parts on a variety of computers.

●Supported installations and troubleshot printers; HP and Dell.

●Installed and maintained computer software, worked with Office programs like Microsoft Word, Excel, PowerPoint and Access.

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