Customer Financial

CAREER OBJECTIVE

To be associated with a progressive organization that gives scope to utilize my skills while enhancing my professional development and to be a part of a team that dynamically works towards the growth of the organization there by giving satisfaction to me.

WORK EXPERIENCE/ CAREER PROFILE

Company: CSG Systems International Designation: System Operator II Duration: Nov 2019- Till Date

Roles & Responsibilities

• Managing, Maintaining and Processing information regarding the Telstra Wholesale projects (Australian based Telecom)

• Validating and reviewing the contracts as per agreed by the wholesale customers needs

• Adding the new customer and assigning the service numbers, and activation of connections based on the Contract accepted by the customer.

• Aligning the systems as per the projects

• Connecting, amending, or disconnecting a service or order as per customer needs

• Handling all the customer related quarries and Connections and Disconnections of the services.

• Handling wholesale billing which includes internal billing, invoice creation, termination/withdrawal fee analysis, provisioning to billing rates, Cease billing a service on customer needs, rental adjustment of orders and interface tasks

• Troubleshooting and monitoring disconnections and providing resolutions end to end that also includes finding and auditing of correct customer contracts for the applicable charges

• Preparations of Weekly and Monthly Bills based on Billing Cycles as well as various kind of services opted by the customer.

• Revenue analysis based on the services opted by the customer.

• Preparation of Charge sheets and Revenue forecasting monthly and Quarterly basis.

• Revenue assurance and Cost Control based on various reports and Doing Audit activities on weekly basis.

• Sharing Innovative relating to the automation process and Trying to improve working platform so that there is accuracy in the activity performed.

• Responsible and preparing whole documentation of process and Training and monitoring new joiners

• Responsible for handling entire System alignment team

• Acknowledgement and Investigation of the Claims related to the delay in the service provisioning to the wholesale customers.

• Acceptation and Rejection of the claims based on the investigations related to the telecom process.

• Investigation of various customer escalations related to various kind of charges and Estimating the revenue and Reporting the same to higher management.

• Investigation of various kinds of reports related to the charges applied and Invoices given to the customer to check the accuracy of them.

• Conducting Audit related to the claims process so that there are no discrepancies and providing the smooth services to the customer in ethical manner.

• Working within the Time limits and Procurement of Claims amount to the customers on time without any misses of SLA.

• Clarification of Queries related to the Rejected Claims as well as Charges applied to the customer. System expertise

Drift 2000 (Flexcab, RASS-P, AXIS, SOTB), Share point, Capture, Sales force, One stop, Accountmate, Citrix Receiver, Access DB 2013, TWCP

GLENITA L DSOUZA

Mobile: +91-725*******

Email ID: *********@*****.***

Blog ID: glenita18.blogspot.com

LinkedIn: www.linkedin.com/in/glenita-

l-dsouza-2b6685114

Dream house, Near Nitte

Govt. Hospital, Nitte Post,

Karkala Taluk, Pin-574110

Key Financial/Operations Reporting & Responsibilities Report Name Nature of Reporting Frequency

Error buckets Operational Daily

Mismatch of systems Operational Monthly

Credit memo and Re-bill audit Financial Monthly

Rental adjustment Financial When occurs

Invoice and charges (to customer) Financial Weekly & Monthly Revenue summary Financial Monthly

Charge sheet Financial Weekly

Revenue accumulation Financial Weekly

Awards and Recognition/ Achievements

• Received Standing Ovation/Telstra appreciation award in 5 months from onshore during transition phase for showing outstanding commitment and ensuring to deliver BAU responsibilities by getting trained and henceforth training L1 Company: Oracle India Pvt Ltd. Designation: Project Accounting Analyst – GFIC Duration: Sep 2017- Nov 2019

Roles & Responsibilities

• Month, Quarter and Annual Close reporting for Phase Forward and SaaS business operation

• Preparation of Fixed Price Loss Accrual report (FPLA report) on monthly basis

• Invoice processing and handling Invoice Interface (pushing Invoices to AR) for Global region

• Dealing with the UAT, Go Live, FFC & Decommission and Monthly Revenue Reconciliation

• Processing credit memo and debit notes based on customer transaction

• Funding the project based on the PO and Fund transfer from Project to Project & within different operating units (Cross- border fund transfer)

• Handle Invoice related issue raised by customer.

• Coordinating with Accounts Receivables, Accounts Payable, Cash Applications and General Ledger teams towards resolving Transaction issues

• Responsible for processing revenue and invoice impacting adjustments

• To manage the entire life cycle of projects right from project set up to closing activities

• Handling bill rates & hours tracking of Consultant through Clarity tool System expertise: Oracle R11, R12.13, and Oracle Fusion Cloud. Key Financial/Operations Reporting & Responsibilities Report Name Nature of Reporting Frequency

Employee bill rates audit (Clarity Tool) Financial Monthly Credit memo and Re-bill audit Financial Monthly

Invoice and Revenue reconciliation Financial Monthly Input LOG Operational Weekly

Awards and Recognition/ Achievements

• Recipient of “R & R” quarterly award – Aug 2018

• Recipient of “YAR” Monthly award for quality work and productivity – May 2018 & Apr 2019

• Received appreciation emails and calls for providing good customer service EDUCATION QUALIFICATION

• M.B.A(Finance) (Core)- Justice K.S. Hegde Institute of Management, Nitte (2107)-8.40(CGPA)

• B. Com (Vocational)- Dr. N. S. A. M. First Grade College, Nitte (2015)-81.02%

• P.U.C- Dr. N. S. A. M. Pre-University, Nitte (2012)-91%

• S.S.L.C- Dr. N. S. A. M. English Medium High School, Nitte (2010)-8.0(CGPA) CERTIFICATIONS

• NCFM certified course on Investment Analysis and Portfolio Management Module (Percentile 67.5%), 2017

• NTPEL certified online course on Financial Statement Analysis and Reporting (Percentile 58%) by Indian Institute of Technology Roorkee, 2017

PERSONAL DETAILS

Date of Birth 18th September 1994

Language English, Kannada, Hindi, Konkani, Tulu

Passport Yes

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