Customer Account Representative

HUESHAWN S. SMALL

Pearland, Tx *****· 504-***-****

********@*****.***

Intelligent and proactive individual seeking an entry level opportunity to engage huge knowledge of general accounting procedures, to aid the company with accounting processes, and utilize relevant experience, qualifications, and knowledge.

EDUCATION

DECEMBER 2020

BACHELOR OF BUSINESS ADMINISTRATION-ACCOUNTING, texas southern university

EXPERIENCE

AUGUST 2020-PRESENT

CUSTOMER ACCOUNT REPRESENTATIVE, USAGENCIES

Serviced the insurance needs of direct business clients and clients of vacant agencies by managing existing polcies and writing new business obtained through inbound and outbound contact.

Provided sound financial, insurance and wealth management services to protect client assets.

Manage all phases of the sales cycle-from prospecting to close and follow-up support.

Maintained and tracked daily cash, check or money order payments from current and new clients for EOD bank deposit.

Developed relationships with carriers and producers to keep lines of communications open so that errors were kept to a minimum to create a more efficient workflow.

JUNE 2018 – JULY 2020

GUEST SERVICE REPRESENTATIVE & NIGHT AUDITOR, Holiday inn express& suites

Greet and welcome all guests approaching the Front Desk in accordance with IHG standards.

Properly maintain operations of the telephone switchboard

Handle requests for information mail and messages in an efficient and courteous manner.

Answer guest inquiries about hotel service facilities, hours of operation, and restaurants transportation entertainment etc.

Accurately monitored all rates packages and progressively promoted special promotions.

Handle check-ins and check-outs in a friendly efficient and courteous manner.

Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.

Perform any other duties as requested by management Property Details

Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.

Prepares various audit worksheets as well as the Daily Flash Reports.

Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.

Balances and audits for accuracy all room and tax charges, cashier's reports and guest and house accounts.

Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.

Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.

Handled confidential information, including guest records, with a high degree of integrity.

Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.

Performs and documents security walks on a regular basis.

Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.

JANUARY 2014 – JUNE 2018

MANAGEMENT TRAINEE & CUSTOMER SERVICE REPRESENTATIVE, Enterprise

Supported achievement of location sales and margin goals.

Managed rental reservations in a friendly efficient and courteous manner.

Ensured positive customer experience.

Achieved individual sales goals and customer service goals.

Grew sales utilizing business-to-business sales tactics.

Overseen confidential information, including rental agreements with a high degree of integrity.

Upheld company standards by ensuring cars are presentable to customers.

Managed daily paperwork including rental reservations, balance sheet, account summary, and pick-ups and drop offs.

Established and maintained good communications and teamwork with fellow associates.

Cleaned and serviced facilities/vehicles to ensure customer satisfaction.

Presented strong communication and multitasking skills.

SKILLS

NetSuite

Microsoft Office Suite

Opera

Recruiting Assistance

HRIS Data Entry

Purchasing, Balancing, Reconciliations

Client Relationship Management

Project Monitoring

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