Assistant Manager

R. Jessie Lambert

**** ******** ****, ******, ** • 321-***-**** • ***************@*****.***

OBJECTIVE

Self-motivated customer service professional with two decades experience seeking to utilize strong technical, interpersonal, and problem-solving skills in a role where I can contribute and grow within a positive team.

EMPLOYMENT HISTORY

2018 - 2020 Pacific Dental Services Oviedo, FL

Dental Assistant

●Utilize clinical skills to assist doctor during full-range of procedures

●Provide excellent customer service including patient scheduling and billing/insurance claims for a multiple clinician suite

●Maintain an efficient, clean, and positive work environment optimizing patient comfort and safety

2013 - 2015 Orlando Endodontic Specialist Orlando, FL

Office Administrator

●Schedule and manage patient appointments including insurance verification and payment processes (claims collection, end-of-day reports, and bank deposits)

●Demonstrate strong verbal / written communication skills to business owners and patients

●Responsible for office presentation, clinical safety compliance, and ensuring all patient expectations were met as our key priority

2010 - 2013 Lach Orthodontics & Pediatric Dentistry Orlando, FL

Treatment Coordinator and Clinical Care Manager

●Efficiently manage patient care and office work in fast-paced environment

●Oversaw day-to-day operations including staff and patient flow, presentation of treatment/financial options, and office communications

●Responsible for organizing events and marketing initiatives to grow client base

2000-2012 Hertz Car Rental Kissimmee, FL

Manager

●Responsible for interviewing, hiring, and training of staff (including delegating responsibilities and scheduling)

●Effective troubleshooting to balance multiple priorities with concentration on inventory controls and customer satisfaction

●Collaborated with insurance companies and financial institutions to ensure accurate invoices and support business requirements

EDUCATION

2010-2011 Sanford Brown Institute Orlando, FL

Dental Assistant Program

Honor Roll

1999-2002 National College of Business Manati, PR

Associate’s Degree

Hotel and Tourism Management

TECHNICAL SKILLS

●Fluent in Spanish

●Insurance Administration: PPO, HMO, discount plans, claims and collections

●Software: Eaglesoft, Dentrix, Dolphin, CPS, Sabre

●Proficient in Microsoft Excel, Word, and PowerPoint

References Furnished Upon Request

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