Engineer Manager
Resume:
CURRICULUM VITAE
OF
JACQUELINE PELSER
PERSONAL INFORMATION
Surname : Pelser
Name : Jacqueline
Title : Ms
Identity Number : 750-***-**** 080
Date of Birth : 10 August 1975
Gender : Female
Marital Status : Single
Nationality : SA Citizen
Home language : Afrikaans
Other languages : English
Residential address : Welverdiend
: Carletonville
: 2499
Contact number : 064-***-****
E-mail address : ************@*****.***
Criminal record : None
Drivers license : Code 08
Health : Excellent
ACADEMIC INFORMATION:
Last School Attended : Afrikaans Hoër Meisieskool
Highest Grade passed : Matric
Year obtained : 1993
WORKING EXPERIENCE:
1.CSIR, Brummeria
July 1998 – December 2018
Role : ICT System Administrator
Key Responsibilities
Work independently at times, but also as a team on multiple projects simultaneously
Smooth, timely configuration and maintenance of CSIR computer systems
Working overtime and standby on schedule ensure system maintenance and uptime, including proper backups
Doing all IT System Administration duties
Change Management and communicating to rest of ICT Business and organization
Create and maintain reports, standard, processes and procedures
Create and implement training for staff when new systems or changes are being implemented that would affect them
Virus protection
Highlight risk mitigation
Diagnose and troubleshoot problems
Using Management tools for automation of scripting to save time and effort
Analysing system logs and identifying potential issues with computer systems, troubleshoot and reporting problem
Training users and all systems maintained by ICT System Administrators
Proper upkeep and needed planned maintenance of all hardware and software
Keep up date with new technology available in industry and apply changes in areas needed to make sure systems run efficiently
Backup functions and disaster recovery
Reason for leaving
Wanted to explore other industries and start my own company.
2.ARC Head Office, Hatfield
1996 – end June 1998
Role : LAN Administrator and Desktop Technician
Key Responsibilities
Be able to install, maintain and support technologies like Novell, Pegasus Mail, Perfect Office Suite, Arcserve, Logtrack
Maintain Hardware and Software of servers, desktops and printers
Keeping network stable and take steps to correct when problem exists
Perform backup operator tasks daily, weekly, monthly and yearly backups with proper testing of quality and success by performing data recovery the next day. Then making sure the media is safely secured at bank
User support and customer services including Helpdesk
Standby performed only when issues arise and was attended to immediately
Keep up to date with latest technologies for bettering of current systems
Maintain Training Centre Desktops
Reason for leaving
Was offered a better position, benefits and salary.
3.State Theatre, Pretoria CBD
1995 – 1996
Role : PA/Secretary to the Planning Officer
Key Responsibilities
Organizing and maintaining diaries and making appointments as well as attending meetings and ensuring the manager is well prepared for meetings
Answering telephone and screening phone calls, inquiries and requests, and handling them appropriately for correct and accurate information to be passed on about a Production
Calling clients as well as answering incoming emails, faxes and post, basically all office correspondence accurately
Efficient calendar planning for Productions and venue booking
Stock control of Office supplies and when needed, ordering and distributing
Prioritizing crisis’s and be able to solve smaller matters successfully on behalf of the Manager
Ticket allocation and delivery to Computicket for sales to the public
Reason for leaving
An opportunity was presented to further my skills and change my career path.
4.Department of Home Affairs, Pretoria CBD
1994 – 1995
Role : Clerk at Immigration Department
Key Responsibilities
Service provided to applicants and completing forms according to DHA requirements, standards and guidelines striving for client service excellence
Resolve problems and complaints within scope of the work area
Admin functions including filing
Adhere to Execute Civic Services Back Office application processes
Assist with final process where passports are updated with outcome of application
Reason for leaving
Taking on new challenges.
ACADEMIC INFORMATION (certificates available if necessary):
1.Marketing Management (Partial)
Macro and Micro Economics
Business Law
Institution : Damlin
Year : 1996
2.Scientific Writing
Institution : Cilla, CSIR
Year : 2001
3.Investment in Excellence
Institution : Cilla, CSIR
Year : 2010
4.Fitness Instructor
Institution :
Year : 2012
5.Novell Certified network Engineer (CNE 3,4,5,6)
Institution : Lan Design
Year : 1996-1999
6.Commvault Backup Engineer
Institution : Commvault
Year : 2015
7.SLES 11 (course only)
Institution : Torque-IT
Year : 2016
8.OES (only courses)
Institution : Torque-IT
Year : 2017
9.Groupwise 8 (self-study)
10.Other:
Solaris
Basic Oracle used for ICT Applications such as Peoplesoft
Pastel
KEY ACHIEVEMENTS:
Part of the ICT Team to change from Novell NDS to eDirectory
Chairperson of the CSIR SS Staff Forum
Won the award for the ICT Person of the Year
Won the Shared Services award for the best Customer and Service Support
Speaker at the CSIR SS Awards
Part of ICT Team to deploy, develop, roll-out, train and support the CSIR collaboration system (Vibe)
Ambassador of CSIR being one of 12 people to appear on all CSIR branding products because of our noticed passion and dedication towards CSIR
Part of ICT Team to have clean IT audits for couple of years in a row
Part of ICT Team to role out iPrint from old printing system
REFERENCES:
1.Chantal Fischat
ICT Project Manager
**********@*****.***
2.Gerhard van der Westhuizen
ICT Team Leader : Solutions Engineer
*******@****.**.**
3.Xander Buys
ICT Solutions Engineer
*****@****.**.**
4.Randolph Verheij
CSIR Manager : CallCentre
********@****.**.**
5.Solly Bosoga
ICT Incident Management
*******@****.**.**
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