Assistant Administrative

Karen D. Murray 510-***-****

*** **** ****** *******, ** 94608

OBJECTIVE

To utilize my administrative skills in a customer service position, that allows advancement to an executive position.

QUALIFICATION

Extensive knowledge of Microsoft Office,

NexGen, EPIC,

Data Enty10 key

Accurate with numbers, attention to details

Excellent public and customer service

Self motivated, resourceful, well organized and responsible

WORK EXPERIENCE

West Oakland Health Center, Oakland, CA

Patient Billing Assistant 01/2018-08/2019

*Process patient payment using Nexgen and EPIC systems

*Monitor self-pay patient work queue weekly

*Monitor, complete CHSP, PM160 forms

*Reconcile Quest invoices

*Process statements for attorneys

*Assistant to registration staff as needed

*Verify Medical eligibility for patients

*Perform a variety of routine information collection and analysis assignment

and respond to the request of staff, providers and patients

West Oakland Health Center, Oakland, CA

Registration Supervisor 01/2016-01/2018

*Monitor and coordinate registration activity

*Provide and/or arrange orientation and training staff on various systems

*Prepare and transmit monthly computerize operating reports

*Represent Council for OSME Programs, Member Services, HealthPac, Medi-cal,

*Cal Fresh and Navigator training and meetings

*Register patients in various insurances such as Med-cal, Cal Fresh, Covered CA,

*BCCCP, Family Pact, Medi-cal, and Presumptive and sliding fee programs

*Back-up assistance to registration staff as needed

West Oakland Health Center, Oakland, CA

Administrative Assistant 01/2007-12/2015

*Provide Technical Support to Director of Registration, Billing and Collections

*Provide Training to Council employees using the HealthPro systems

*Perform trouble shooting task for software and equipment resolving system problems

*Process patients payments and track denials for insurances such as

*Alameda Alliance for Health and Blue Cross patients

*Prepare attorney statements and other correspondence in response to patient

* and third party requests

*Back-up assistance to registration staff as needed

West Oakland Health Center, Oakland, CA

Clerk III 09/2000-12/2007

*Register patients seeking services and completing all necessary forms

*Verify Insurance coverage

*Interview patients, to determine eligibility for County, State, and Federal funded programs

*Liaison between Alameda Alliance, Blue Cross, Med-cal, Kaiser and all other insurance carriers

*Data entry update patient demographic and insurance information

*Receive payments, issue receipts and report all cash transactions to the Accounting Department

*Making sure all office equipment is operating, order and stocking all office supplies

EDUCATION

St. Elizabeth High School 1971-1974

Alameda Junior College 1974-1975

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