Service Developer

Resume of Emilly Corritore

Madison Heights, Michigan, 48071

Email: ******.*********@*****.***

Phone:313-***-****

Summary:

Legal education and background in both United States and China

Emilly graduated from Wayne State Law School at May, 2020. She studied United States Corporate and Finance law, including Corporate Taxation, Federal Taxation, International Business Transactions, etc. She also has a law degree and completed a graduated program of International law. She practiced Civil and Commercial law in China for more than 10 years, dedicated in litigation, trial procedures.

IT Experiences

Currently, Emilly is working in Apple Deployment Programs Support department. She joined Apple at 2018, worked as an Apple Developer Support Advisor and she is now working in Deployment Programs Support team. Before she joined Apple, she worked in General Motors Company IT Service Desk as an advanced IT Operation Analyst, provided Remote Desk IT technical support. She is familiar with IT technics and terminologies.

Bilingual in Chinese Mandarin and English

Emilly is fluent in English and Chinese Mandarin. She engages in Chinese community activities in metro Detroit area, trying to promote an open culture and language exchange between different groups.

Work experience:

AHA Deployment Programs Support AMR English Advisor

Apple, INC

December,16th,2019- present

• Providing Apple Developer Program Support remotely.

• Delivering excellent Customer Service and Apple Deployment Programs Support to Institution customers.

• Performing extensive internet research and investigation to verify companies, institutions’ information.

• Refer and explain legal agreements to customers.

• SAP Order tracking.

• Using Bomgar screen sharing to troubleshoot incidents.

• Content review and moderation: Identity fraudulent, illegal, inappropriate or offensive contents. Advise developers to comply App Guidelines.

AHA Apple Developer Programs Support Mandarin Advisor

Apple, INC

April,30th,2018- December,15th,2019

• Providing Apple Developer Program Support remotely.

• Delivering excellent Customer Service and Apple Developer Program Support to developers.

• Content review: Reviewing applications which have illegal or offensive, inappropriate contents.

• Performing extensive research and investigation to verify companies, institutions’ information.

• Performing legal calls, reviewing and verifying applications.

• Provide iOS apps and custom app developing support.

• Using Bomgar screen sharing to troubleshoot incidents.

• Translating English content to Chinese, translating Chinese content to English.

Advanced IT Operation Analyst

General Motors - Warren, Michigan.

July 2015 to April, 2018

Mandarin and English language support

Providing first line support for Customers on all IT issues associated with:

• Hardware - Servers / PCs / printers / LAN Hardware

• Passwords and authentication

• Software - Server & Desktop Operating Systems / e-mail / intranet / Desktop Applications

• Wide Area Network & VPN

• Backup/restore of files and folders

• Windows 7, Windows 10, Server, Active Directory, Office 2007/2010, Lotus Notes 8 and Cisco WebEx Connect meeting center

• HP Service Desk experience

• Interpreting for Chinese speaking customers to English on the phone.

Responsible for:

• Troubleshooting software installation, upgrading, technical issues.

• Responding to questions from all emails, chat sessions, on-line web forms and callers in a professional manner.

• Researching required information using available resources.

• Identifying and escalating priority issues.

• Routing and dispatching calls to appropriate resource.

• Learning fundamental operations of commonly used Software, Hardware, and other Equipment.

• Following standard Service Desk operating procedures; accurately logging all Service Desk tickets using the defined tracking Software.

• Training new agents

• Frequently named as GM North America - Agent of the Month in IT Support department.

GM IT Service Desk Agent (Contract worker in General Motors)

TEK SYSTEMS - Southfield, MI

July 2013 to July 2015

Mandarin and English

Delivering excellent Customer Service and support to Users requiring technical assistance.

Providing first line support for Customers on all IT issues associated with:

• Hardware - Servers / PCs / printers / LAN Hardware

• Passwords and authentication

• Software - Server & Desktop Operating Systems / e-mail / intranet / Desktop Applications

• Wide Area Network & VPN

• Backup/restore of files and folders

• Windows 7, 2008 Server, Active Directory, Office 2007/2010, Lotus Notes 8 and Cisco WebEx Connect and meeting center

• HP Service Desk experience

Responsible for:

• Responding to questions from all emails, chat sessions, on-line web forms and callers in a professional manner.

• Researching required information using available resources.

• Handling and resolving Customer complaints.

• Routing and dispatching incidents to appropriate resource.

• Learning fundamental operations of commonly used Software, Hardware, and other Equipment.

• Following standard Service Desk operating procedures; accurately logging all Service Desk tickets using the defined tracking Software.

• Attending all HP Service Desk training sessions.

• Train new agents

Board Member, Secretary

Chinese Association of Greater Flint - Grand Blanc, MI

January 2011 to March 2012

• Conducting email and phone campaigns to announce upcoming events,

• Publishing board meeting minutes and maintain communications with membership.

• Negotiating with vendors for activities

Judge assistant, Judge

Kaifu District Court, Changsha, China

2000-2009

• Legal research and writing

• Transcribing during court meetings or investigations.

• Handling litigation process and preparing documents for court meetings.

• Mediating legal disputes.

• Handling Civil, Commercial and Contract law cases.

• Engaging in government relationships

Skills:

• Fluent in English and Mandarin Chinese

• Legal research using Westlaw and LexisNexis

• Internet researching, computer software and hardware support

• Content review: Identify offensive and illegal content in apps.

• U.S Corporate Finance and Taxation, International Transaction laws

• Chinese Civil and Contact laws.

• International Laws

• Contract drafting, reviewing and legal analysis

• Negotiating commercial transaction and deal with government departments.

• HP Service Desk Experience

• Customer Service

• Remote Telecom work

• Interpreting, translating between English and Chinese.

Education

Master of Laws in Corporate and Finance Law

Wayne State University Law School, Michigan, United States.

International Law

Hunan Normal University, Changsha, China.

Bachelor of Law Degree in Law

University of Xiangtan Law School, Xiangtan, China.

Contact this candidate