Digital Transformation VP

Jon Hughes

Email: ***@**********.****.*** Linkedin: https://www.linkedin.com/in/jonhughes/ Cellphone: +1-202-***-****

Home: Haines City, FL and Hilton Head SC

Executive Profile

A dual UK/US citizen with an extensive international consulting track record designing and leading transformation programs to increase profitability, agility, competitive advantage and shareholder value.

Jon leads large-scale transformation (people, process, technology, change and digital) initiatives in blue chip firms across the world and has delivered over $2.5B of benefits over the past two decades. He has extensive experience in delivering strategic business objectives including shareholder value increase, revenue growth, profitability, agility and capability. Jon has worked across a variety of markets, geographies and industry sectors and has proven skills in consulting to the most senior client executives. He is an enthusiastic people developer, actively coaching and developing staff at all levels to enhance their capability.

Professional Experience

REPL Group (Americas) EXECUTIVE VICE PRESIDENT Oct 2019 to May 2020

Led all aspects of transformation of Americas entity to provide solid basis for future sale. Developed and implemented Go To Market approach including selection, design and implementation of a global CRM, design and implementation of sales processes and associated training. Designed and launched service portfolio based on customer journey mapping and target process areas. Designed and implemented operation procedures to support sales, recruitment, people development, knowledge management and collaboration. Ensured Americas entity was compliant with all relevant federal and state statutes.

Genpact (Global) GENOME PROGRAM DIRECTOR AND PROGRAM MANAGEMENT MASTER GURU Sep 2018 to Jun 2019

Led the development and implementation of the Genome global transformational and reskilling initiative successfully rolled out to over 82,000 staff within six months of initiation, comprising over 10,000 hours of learning content. Led the development of the Genome Master Guru network comprising over 60 key skills including creation of the program Management Master Guru network.

Genpact (Global) COO DIGITAL SOLUTIONS Sep 2017 to Sep 2018

Managed global consulting business spanning RPA, ML, AI, Blockchain, analytics, and digital transformation. Developed front, middle, and back office consulting capability across people, process, and technology, including SOPs, career path, learning and development, recruitment, knowledge management, new services, and go to market. Synchronized across globe go to market for top 70 accounts, recruitment, account penetration sale training, coaching and mentoring of digital partner group.

Turned failing digital practice from loss making to profitable within 6 months

Built integrated digital consulting sales and delivery capability as part of $200M digital solutions business.

C-Suite Consultants LLC (London & Washington DC) FOUNDER AND CEO May 2016 to Jun 2017

Due to a 1 year non-compete, Jon reactivated C-Suite Consultants in 2016 with a focus on “Strategic Execution” – assisting business translating their strategy into reality through complex program delivery and generated revenue of more than $1M within first twelve months. Sold and delivered complex transformation programs as well as ran all aspects of LLC business operations.

Organized and led digital transformation program with the budget of more than $100M.

Led double ERP integrated program to manage the business and automate back office functions.

Cognizant (Washington DC) MD PIPC USA, VP PROGRAM MANAGEMENT CONSULTING AMERICAS May 2010 to May 2016

Jon led a number of external and internal programs ranging from Post Merger Integration/Divestment through Strategic Execution as well as implementing the Stanford Advanced Program Management training he adopted within Cognizant. In addition to delivery and independent review of assignments, he created the infrastructure to deliver complex, multi-faceted engagements through the development of a suite of services ranging from master scheduling through onshore/offshore PMO, PMOAAS (PMO as a service) and a variety of diagnostic tools to assess and enhance project and program delivery.

Led multiple complex program reviews and recoveries for engagements >$100M

Led complex transformational programs (>$100M) for blue chip clients

Led multiple PMI engagements for global retailer in Africa, Far East and South America

C-Suite Consultants LLC (London & Washington DC) CEO April 2009 to May 2010

In 2009 Jon set up an independent consulting firm due to a one year non-compete restriction. He ran a number of assignments including a Post-Merger Integration for a Global Investment Bank. This was a $multi million program with over 130 full time staff and 250 part time staff where Jon had full accountability to deliver the aggressive timescales including program mobilization, PMO creation and leadership of the PMI. The outcome of this program was successful separation and integration 3 months ahead of target and 15% under budget.

PA Consulting Group PRACTICE HEAD, US BUSINESS TRANSFORMATION GROUP, US HQ OFFICE HEAD Aug 2001 to Apr 2009

Transferred to US and created business transformation group comprising project management, organizational change and process change including service development, TNA/training and toolset creation to support complex delivery. Partner in Charge of US state energy market transformation program to a shared services model with >$300M budget. Part of a team establishing a major new government purchase to pay portal to run >$20B of transactions on an annual basis Ran several strategic reviews of blue chip firms resulting in significant transformation of sales, marketing and operations to deliver substantial ROI and increase in SHV. Supervised multiple assignments across financial, services telecoms, government, utilities and finance sectors in North America and Europe resulting in significant ROI and SHV enhancement.

PA Consulting Group PARTNER, GLOBAL IMPLEMENTATION AND SYSTEMS INTEGRATION PRACTICE Aug 2001 to Sep 2004

Program Director of a “bricks and clicks” business for a UK energy firm. Director of a Program to build a world class intranet and internet for a global utility firm. Program Director of a global e-presence, multilingual, multi-country reengineering program that has had a dramatic improvement on brand and perception in the market as well as reducing costs by 50%. Saved multi-million $ amount for a UK Top 100 firm through expert witness testimony for a program failure resulting in significant increase in shareholder value. Created User Experience group, Quality Review approach and large-scale program mobilization and PMO services.

ZEFER Inc MANAGING DIRECTOR UK (LONDON) May 2000 to Jul 2001

Recruited to set up the UK operations of the business from scratch. Led all aspects of the business from analyst presentations, to office creation, recruitment, sales, marketing and finance. Created methodology including project delivery, PMO and ebusiness strategy. Sold and delivered multiple ebusiness engagements for blue chip firms in the UK. Created business from scratch to 60 people in 9 months. Program Director for multiple ebusiness strategy engagements across the financial services, energy and oil market.

Ernst & Young Management Consulting EXECUTIVE CONSULTANT, PROGRAM MANAGEMENT Apr 1998 to May 2000

Executive Consultant including delivery responsibility for engagements comprising .com spinouts, new business creation, mergers & acquisitions & business transformation.

Education

DBA Doctor of Business Administration, Digital Transformation Mobilization, Warwick Business School, UK

MBA Master of Business Administration, Strategy and Marketing Aston Business School, Birmingham, UK

BSc Bachelor of Science (Combined Honors), Computing & Physics Aston University, Birmingham, UK

Numerous programs, conferences and seminars including MIT/Sloane, Delivering Change, Program Management, Organizational Development, Leadership, Diversity, Negotiation, Recruitment, Interviewing, Consulting Operations, Risk Management, Personal Development

Formal Presentations

Presenter at Stanford Strategic Execution Conference on “Gaining Competitive Advantage through effective Strategic Execution”

Presented at Conference Board Change Management Event – “Managing Change Effectively”

Presented “Sustaining Innovation as your Business Matures” at Leadership Conference, Annapolis, MD (Conference Board event)

Presented workshop at Global Rail Conference on “Reducing Risk and Fatalities on the UK Railways”

Presented paper at UK eBusiness conference on “Creating a Global Internet and Intranet”

Presented Paper at UK Technology in Business conference on “Business Benefits of Rapid Application Development”

Presented at City Business School (London) mature MBA program on “New eBusiness models – which ones will succeed?”

Presented at PMI “The Hidden Arts of Program Management”

Personal

Teaching and training in Martial Arts (Japanese Karate Association Shodan)

Golf (5 handicap) – flashes of brilliance interspersed with too many bogeys

Private Pilot (VFR), currently working towards instrument rating

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