Faisal Huda

adjepz@r.postjobfree.com

630-***-****

An experience, passionate IT and engineering specialist who understands the necessity of advancing corporate strategies and objectives to help cut costs, increase productivity, and add business value.

Expertise Highlights

oNetwork & System Administration

oApplication Installation, Upgrades, and Migration

oWell organized and detail oriented

oOrganizational and Management Skills

oDesktop & remote customer support

oEnterprise solutions oriented

Professional Experience

SG360 August2019-Present

IT Support Specialist II

oProvide support for employees- in corporate offices, remote users, and production floor across multiple avenues of contact including email, phone, ticketing software, and dial-in support.

oCoordinated with business units in the selection of replacement devices, software and hardware compatibility testing, and deployment schedules.

oEstablished, maintains and enforces Asset Management policies, procedures, and processes.

oDeveloped procedures to maintain asset databases; conducts training as needed to engage staff in inaccurate data collection and maintenance of asset records.

oPerformed inventories and usage monitoring of all IT Assets and records findings, changes and physical location.

oUse desktop Central for asset management.

oResponsible for ordering, receiving, asset tagging, storing, tracking and deployment of IT equipment.

oDiagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.

oActive Directory Task

oVM setups

oSecurity Policy standards

oadministration tasks in Office 365

oAssess, alert, triage and remediate production outages/incidents.

oInstall and configure application and operating system software and upgrades.

oTroubleshoot and repair hardware and network connectivity issues.

oA/V support

oCisco Meraki configuration and monitoring.

Tata Consulting

System Engineer June2019-July2019

RSM US LLP March2019-May2019

IT Infrastructure Associate

oProvide technical assistance and consulting to internal and external clients via telephone, email, remote support.

oUse SolarWinds, ServiceNow and azure for Asset management.

oProvide configuration, maintenance, repair, troubleshooting, and resolution of various workstation, server, network, hardware, software, and backup solutions for internal external clients.

RSM US LLP May2015-Feb2019

IT Support Specialist

oProvide level 2 end user support including but not limited to:

oMonitor and respond timely to support tickets in the ITC queue(s).

oOversaw the IT Asset Management and Computer Replacement program to ensure appropriate replacement cycles Establishes a project plan that includes a schedule, budget, and communications plan with tasks and resources.

oManaged a yearly computer replacement budget.

oCoordinated with business units in the selection of replacement devices, software and hardware compatibility testing, and deployment schedules.

oEstablished, maintains and enforces Asset Management policies, procedures, and processes.

oDeveloped procedures to maintain asset databases; conducts training as needed to engage staff in inaccurate data collection and maintenance of asset records.

oPerformed inventories and usage monitoring of all IT Assets and records findings, changes and physical location.

oResponsible for ordering, receiving, asset tagging, storing, tracking and deployment of IT equipment.

oAssist with Service Desk tickets in the regional ITC queue in supporting all locations in the region/company.

oSupport and maintenance of PCs including but not limited to.

oComplete PC setup and deployment for new employees using standard hardware, images, and software.

oTrain new employees on the use of PC and other networked equipment using standard training documents

oPerform timely workstation hardware and software upgrades

oTroubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional ITC.

oInstall and upgrade Microsoft SQL.

oOversea production database task such as data security, data access and reporting.

oCoordinate with authorized vendor for PC hardware repair

oMonitor and remove virus, spy-ware, and other non-authorized software

oMaintain and/or coordinate PC hardware inventory.

oOrder and purchase standard equipment and software through approved vendors.

oSupport Desktop Management with post-mass deployment issues of standard software

TEKSystems –BMO Harris June2014-March 2015

Senior Desktop Support Analyst

oCompleted testing, evaluation and implementation of complex products, including new products, software packages, operating systems and facilities to ensure system stability.

oResponsible for refreshing PC's, disconnect/reconnect PC's during moves, configuring multiple Blackberry devices, installing printers, installing software

oCompleted complex updates and maintenance activities to Office Connect supported products with departmental procedures and standards in order to keep the systems optimized

oCaptured all reported issues in Remedy and prepared detailed and highly procedural documentation used for internal tracking, reporting outside of the department, and/or project teams

oProvided support of related products or service to ensure minimal impacts/avoid outages to the production systems.

Advanced Technology Services, Inc. – Various companies July 2008 – May 2014

Panasonic USA – Desktop Support (Nov 2012- May 2014)

Motorola Solutions - Desktop Support Analyst (April 2010– Nov2012)

Chase Financial Bank – Desktop Support (Jan2009-Jan2010)

Motorola Solutions – Desktop Support (Oct 2008 to Dec 2008)

Siemens USA – Helpdesk Support (July 2008 - Sept 2008)

WorldCall Broadband Telecom Limited Mar 2005 – Dec 2007

NOC Engineer (Feb 07 – Dec 07)

System Support Engineer (Mar 05 – Jan 07)

Operating system Tools and Platforms

Microsoft Office 365, Windows 10, Microsoft Server 2003 to Server 2016, Microsoft SCCM, Mac OS, Microsoft Azure, MDT and USMT, MS Exchange Server, Veeam Backup, Sophos, Ring Central, Symantec, Bitlocker, Cisco and Avaya Phone. Citrix, VMware, Hyper-V, Audit and Account application like iManage, Profx, Caseware, IDEA, Client Central, iOS & Macintosh, Solarwinds, ConnectWise Manage, Service Desk, Zendesk, Desktop central, ServiceNow

Trainings

SCCM Training, Network Security Training, Project Management Fundamentals Training, Azure Fundamentals and Infrastructure training. Microsoft Office 365 training.

Certifications

Microsoft® Certified Technology Specialist (MCTS), Windows Server 2008 Network Infrastructure,

Education

IQRA University of Engineering and Technology December 2003

oMaster of Science in Computer Science

IQRA University of Engineering and Technology December 2001

oBachelors of Science in Computer Science

Contact this candidate