Manager Project

KRISTEN COTTRELL

***************@*****.*** 315-***-**** Syracuse, NY Linked In

Project Manager with 10+ years experience managing software development and configuration projects using various methodologies. Looking to leverage my knowledge and experience into a role as a project Manager

EXPERIENCE

Plowz & Mowz, Inc., Syracuse, NY - Technical Project Manager March 2019 - September 2020

● Managed cross-functional team of 11+ consisting of software developers of varying degrees of technical skill level, designers, marketing, SEO strategists.

● Used data and user feedback to advocate product changes, and UI/UX design. A/B tested different flows and outcomes to ensure funnel optimization

● Mentored my team in scrum and kanban practices, daily scrum, review and retrospectives.

● Responsible for all project planning and implementation success; duties include meeting with stakeholders to discuss requirements, PRD or project charter writing and approval

● Ensured project handoff to other departments which included internal documentation, release notes and configuration changes needed to support the release

● Maintained product backlog and prioritized projects based on business needs

● Developed a product roadmap that achieved business goals

● Optimize the groups procedures continually through adapting to feedback, automating redundant features

SMRT, Holly Springs, NC - Technical Program Manager August 2018 - February 2019

● Spearheaded the creation of an operations department that can support multiple different companies and platforms

● Hired and trained new employees on JIRA, Confluence, Slack, Agile and Scrum

● Created KPIs and key metrics to track the health of the department, products and QA

● Created product roadmap, backlog and trained employees on management

● Document operations procedures, support program and integration with development, operations and executive teams

Tickets.com, Syracuse, NY - Client Project Manager June 2006 - March 2018

● Managed cross functional projects for high priority clients. Clients include Boston Red Sox, Tampa Bay Rays, Cleveland Indians and several other MLB teams and event venues

● Responsibile for requirements gathering, implementation, collaboration with other departments

● Managed several large-scale infrastructure projects including converting all sales flow to responsive design and simplifying code, RFID scanning at ballparks, Apple pay, internal configuration procedures as well as client driven development projects.

● Communicate effectively and often with clients and stakeholders to ensure project expectations are met

OTHER

Technical Skills: SQL & Oracle, Java, CSS & HTML, Microsoft Project Certifications: Project Management

Methodologies: PMP, Scrum, Agile, Kanban

EDUCATION

University at Buffalo, Computer Science

Cornell University, Project Management Certification

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